Crystal Reports 9 installation problem

smyers051972
smyers051972 used Ask the Experts™
on
I am trying to install crystal reports 9 onto a Windows XP laptop and on Step 9 it gets into file: craxdrt9.dll file and hangs.  Time remaining reports as 2 seconds left.

I could leave it there for ever and a day but wont pass this spot.
Has anyone else dealt with this and how did they get around it?  Unfortunately the reports used with our vendor are CR 6.5/9 and can not use 11+ due to compatability issues that arise.

Thanks!
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Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
WHat service packs do you have installed for XP?

There was an issue with XP SP2 that Crystal recommended not installing XP SP2 since Crystal didn't work with it.  I think the issue is solved with later SPs for XP.

mlmcc

Author

Commented:
I know SP3 is deployed on it, they use WSUS to deploy updates here.
So I would assume it is current to date.

Author

Commented:
Here is the screen shot...

yay.bmp
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Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
I haven't installed CR9.

Have you tried from a clean boot?

I assume you have ADMIN privileges.

mlmcc

Author

Commented:
Yea local admin but for a laugh, i installed to my Vista laptop, worked fine...
Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
I don't know.

mlmcc

Author

Commented:
Shall I accept and award points on that expert opinion??? LOL

Ok, hmmm anyone else maybe? :)

Thanks!
Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
Which edition of Crystal9 do you have?
Are you doing a custom or default install?

mlmcc

Author

Commented:
CR Professional Ver 9.2.0.448/Default install

Problem solved. I was able to get the laptop re-imaged all works ok now.

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