Cannot access 2003 server box from start run

Thomas N
Thomas N used Ask the Experts™
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I get an error message "The specified network name is no longer available" when I try to go to Start | Run and access our one printserver.  I did a search and saw that other people had this problem but I was unable to fix with there information. I have 3 DC's and 2 are able to login to the printserver and the 3rd cannot. Even on the machine itself you get this error message. I am able to ping by name or IP address. I am unable to access from start | run by name or ip address. I tried ipconfig/registerdns and restarting the netlogon service.no go.

  It was working fine this morning and all of a sudden it stopped working. Can anyone help me with this?
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Commented:
Is everything on the same subnet?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Yes they are.

Commented:
So on the print server its self, you can't go start, run, type \\printservername and have it open up?
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Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
No it gives the error.

Commented:
And the print server is not a domain controller?
The print server has static IPs?
How many of your domain controllers run DNS?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
And the print server is not a domain controller? No its not a DC
The print server has static IPs? It does have a static IP
How many of your domain controllers run DNS? I have 3 DC's and they all run DNS

Commented:
So have you checked that your DNS is replicating too all three DC's and there are no errors in the event viewer?
Also, on the print server can you log in as an administrator and do a \\domaincontroller\c$
or \\domaincontroller\netlogon?
You might try removing the print server from the domain and re adding it.
Do you have any internet security software running on the printserver like norton security center or something like that?  
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Where can I check to verify DNS replication? I reran it from the Sites and Services console. Im not sure where to check to make sure its working.

I am able to login to both shares- the C$ and netlogon of the DC.

I will have to try the removing and readding of the domain after hours. I will let you know how that goes.

We do not have any internet security software on this server.

Commented:
Before you do that, look in your DNS for the print servers entry and make sure its correct.  Look for duplicates or other entries for your printserver.  Delete all that don't apply.  
Also check the reverse lookup zone if you have one.  
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
I have checked the DNS servers and they have no duplicate entries

Commented:
In your network settings, what if you changed your preferred dns to another dns server in your network.
Then tried Ipconfig /flushdns  
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
I have tried that. Thanks for trying to help Jraster. I am going home but we have it scheduled to try and remove then re-add the machine to the domain tonight. I will let you know if that works.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Ok tried removing and re-adding the print server to the domain and it works up to a certain point. Now when I try to go to start | run on the printserver it asks me to login eventhough I am logged in with a domain admin account that has access. When I login it tells me the username and password are incorrect.

Now on our network some machines can hit the server by name and some cannot.  Any other suggestions?

Commented:
Does your domain admin account get locked out after using it on the print server?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
No it does not. Also I forgot to add that the printserver name I am using is a cname. When I use the actual name of the server it works fine, but when I use the cname it asks me to login. Is it possible the cname was corrupted somehow? I never heard of that before.

Commented:
What errors do you have in the event viewer?  
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
no errors

Commented:
is your cname have the correct entry in all three of your dns servers?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
they are correct

Commented:
Sorry im out of ideas.
bbaoIT Consultant

Commented:
>> type \\printservername and have it open up?
> No it gives the error.

how about just replacing the print server name with its IP address?

if this just worked, that means it was a DNS resolving issue. if not, try to PING the IP address and see the result. please also let us the know the ARP -A result if you can't PING through.

hope it helps,
bbao
Most Valuable Expert 2011
Top Expert 2011

Commented:
Just for giggles.....
Is the Computer Browser, Network Connections, Server and Workstation services started on this machine?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
bbao: if I put the ip address it allows me to get to it. If I put in its cname it pops up a logon screen.

johnb6767: all the services you asked about are started


bbaoIT Consultant

Commented:
> if I put the ip address it allows me to get to it.
> If I put in its cname it pops up a logon screen.

so it seems to be a DNS issue. try changing your default DNS server to another. it would be helpful if you could post the IPCONFIG /ALL result here for troubleshooting. you may mask some IP numbers in the result if the information is sensitive.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : ieps007
   Primary Dns Suffix  . . . . . . . : domain.net
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.net

Ethernet adapter Public LAN 1:

   Connection-specific DNS Suffix  . : domain.net
   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection
   Physical Address. . . . . . . . . : 00-14-22-10-E3-BD
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 165.184.59.5
   Subnet Mask . . . . . . . . . . . : 255.255.255.128
   Default Gateway . . . . . . . . . : 165.184.59.1
   DNS Servers . . . . . . . . . . . : 165.184.59.130
                                       165.184.59.4
   Primary WINS Server . . . . . . . : 165.184.59.131
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
I did change the default DNS around so 59.130 is the primary now.

Commented:
So if you use the IP address its fine.
If you use the netbios name (computer name) its fine, correct.
Its just the CNAME you created in DNS that doesn't work?
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
That is correct? Should I just try to delete and recreate the cname? I would have already but its our printserver, everyone is mapped to it using the cname.
bbaoIT Consultant

Commented:
> I am able to ping by name or IP address.
> I am unable to access from start | run by name or ip address.

a bit confused here...
Systems Analyst - Windows System Administrator
Commented:
bbao, at the very beginning I was unable to go to the start | run and access with the name or ip address. I since added and removed the machine from the domain. I then could access the machine by ip address and actual name, only the cname was asking me to login.
bbaoIT Consultant

Commented:
> only the cname was asking me to login.

just wanna clarify one detail: what kind of login are you talking about above? command-line based, or GUI based like the logon window when you access a shared folder over the network.

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