Outlook 2007 won't finish send and receive

Zappoah
Zappoah used Ask the Experts™
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Outlook is no longer completing a manual send and receive task.  The task either hangs or times out and runs into the next automatic event.  If I leave it alone, it sends and receives for me just fine, only the manual send and receive doesn't work.  However, not everyone here works that way and they like to use the Send/Recieve button.  Unfortunately, those people have some variation of President in their titles, so they can't send email without exiting Outlook and opening it back up again.
The problem is company wide.  I don't have easy access to Outlook 2003 to test that.

We are using Outlook 2007 with Exchange 2007 on a Windows Server 2008 Standard OS.  Exchange is running the latest rollup.  It is a single server setup for Exchange.

I have extra logging for exchange server turned on, but the event log shows no errors.  I have restarted the exchange services, but that didn't solve it.  I haven't made any changes to the server for three weeks and this problem seemed to coincide with the server updates from last week.  People started noticing the problem yesterday, and I had rebooted the server on Friday after the updates were installed.
Testing autodiscover works correctly.  I am able to access OOF also.  The icon in the systray says Outlook is synchronizing folders, but it never seems to finish.

Any ideas where I should start on this?
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Expert of the Quarter 2009
Expert of the Year 2009

Commented:
Its not going to be anything logged on the server, you have got to concentrate on the Outlook client.
Outlook will do some logging during the sync, so you will need to get hold of those logs. They are stored in the Outlook client under Sync Issues normally, which is seen when you change the view to Folder View.

I presume you have deployed Office 2007 SP2?

Simon.

Author

Commented:
Yes, they are all SP2.  Everything is up to date.
I have no sync issues in my Outlook currently.
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
It wasn't sync issues that I was referring to. In the root of that folder is a sync log file. You need to look at that to see what the problem is.

Simon.
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Author

Commented:
All directories are empty.
Check and apply this hotfix on a client machine running Outlook 2007 SP 2.....

http://support.microsoft.com/kb/968858
Subash SundharanIT Infrastructure Architect

Commented:
Right Click on the Outlook system tray Icon while holding down the CTRL key, Then click on Test E-mail AutoConfiguration. And see if there any errors?

Author

Commented:
Autodiscover / AutoConfiguration works correctly.
I will test the hotfix on my machine, but nothing listed in the description even mentions exchange server.

Author

Commented:
The update was already installed on my computer.

Author

Commented:
Connection status has the following,
Synchronizing server changes in folder 'Deleted Items'
Offline address book Connecting to Microsoft Exchange


This doesn't seem to change.  If I reconnect, it goes back to those two lines.  If I make a change in a folder, then the Synchronizing line will change to that folder, then stay there.
Could this be an OAB access problem?  I can get to OOF just fine, and that usually fails if you can't get to OAB.
 
Commented:
Problem appears to be fixed now.  It was a file permission problem on the OAB directory where IIS couldn't read the web.config file.

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