I'm supporting 50 users in a multi server 2003 (Dell Server, Exchange 2003 Std, SP2, 4Gb ram, Raid5, 300 Gig free drive space) environment. The main server runs TS and provides Outlook and an industry specific app named Tops to 15 remote users. In the last few months, Weve added a few new printer drivers into the system and just recently, users are complainng of being disconnected from the system numberous times a day and also having problems printing to their local printers from Outlook and Tops while connected remotely.
Is there a tool to capture and identify the cause other than event viewer? Any suggestions on how to stablize the environment for these users?