troubleshooting Question

Microsoft Dynamics Integration Manager Error in Citrix Environment

Avatar of wolverangel
wolverangelFlag for United States of America asked on
CitrixTax / Financial Software
11 Comments1 Solution2572 ViewsLast Modified:
We publish Great Plains 9.0 through Citrix. Recently we have installed Integration Manager. The user launches GP in a Citrix session then launches IM from the GP console. The user can open and run the first integration no problem but when trying to open and run a second integration from within the same window, the following error appears: "The destination could not be initialized due to the following problem: All Microsoft Business Solutions - Great Plains windows and palettes must be closed before starting an integration."

There are no other windows open within the Citrix session. We have tried slecting "Close All" from the Windows menu within GP to no avail... we still get the error when trying to run the second integration.

The work-around is to close out of the GP session entirely and then re-launch the GP session in Citrix but this is cumbersome.

Any ideas out there?
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