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Email bounces back with 550 5.7.1 SPF unauthorized mail is prohibited

Hello, I have a client trying to email my boss and keeps coming back with the error below. It looks like its on our part but not sure how to fix it. I researched it but found pretty much nothing. Our email is hosted with GoDaddy and then we have Postini as our Spam Filtering. I looked for any SPF settings on Postini but did not see anything. Thanks for any help.

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The original message was received at Thu, 20 Aug 2009 11:33:49 -0500 (CDT)
from mithril@localhost

----- The following addresses had permanent fatal errors -----
<bossname@example.com>
(reason: 550 5.7.1 SPF unauthorized mail is prohibited.)

----- Transcript of session follows -----
... while talking to example.com.s7a1.psmtp.com.:
>>> DATA
<<< 550 5.7.1 SPF unauthorized mail is prohibited.
554 5.0.0 Service unavailable

*************

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moorhouselondon

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ASKER

Is this what you mean? They are checking into it on their side as well.

100 mail.genesishealth.com 65.125.109.6 86400 SMTP Test

Record: v=spf1 ip4:65.125.109.16/30 ip4:65.125.109.6 a:mail.genesishealth.com a:mail0.genesishealth.com a:mail1.genesishealth.com a:mail2.genesishealth.com a:securemail.genesishealth.com -all

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moorhouselondon

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ASKER

Actually their email doesnt even make it out of their network. As soon as they hit the send button they get the message (Below) so i dont have any kind of logs from them at all. They sent me the message below so thats how i got it. Hopefully that help a little.

**********

The original message was received at Thu, 20 Aug 2009 11:33:49 -0500 (CDT)
from mithril@localhost

----- The following addresses had permanent fatal errors -----
<bossname@example.com>
(reason: 550 5.7.1 SPF unauthorized mail is prohibited.)

----- Transcript of session follows -----
... while talking to example.com.s7a1.psmtp.com.:
>>> DATA
<<< 550 5.7.1 SPF unauthorized mail is prohibited.
554 5.0.0 Service unavailable

*************

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moorhouselondon

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ASKER

Wow thanks for all the feedback....Here is the real domains and what happended.

A client was emailing my boss and got the following error a minute later. The client forwarded this error to me at a different email address. (All i changed below is my bosses name) The mithril@localhost is orginal and what the client sent me.

**********

The original message was received at Thu, 20 Aug 2009 11:33:49 -0500 (CDT)
from mithril@localhost

----- The following addresses had permanent fatal errors -----
<myboss@unitedlinenservices.com>
(reason: 550 5.7.1 SPF unauthorized mail is prohibited.)

----- Transcript of session follows -----
... while talking to unitedlinenservices.com.s7a1.psmtp.com.:
>>> DATA
<<< 550 5.7.1 SPF unauthorized mail is prohibited.
554 5.0.0 Service unavailable

*************

ASKER

Oh and yes our email is hosted with Godaddy and we have Postini as our Spam Filtering Service.

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ASKER

Yes, unitedlinenservices.com is our domain with Postini as our Spam Filtering Service.

The clients domain is genesishealth.com

ASKER

Ah, i will check out Postini again to see if i can find an option that will ignore messages on the local LAN emanating from internal IP addresses.

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ASKER

Here is their Message Details from when they sent to my other email address.

X-AOL-UID: 3070.1721295458
X-AOL-DATE: Thu, 20 Aug 2009 4:36:53 PM Eastern Daylight Time
Return-Path: <clientname@genesishealth.com>
Received: from rly-dc01.mx.aol.com (rly-dc01.mail.aol.com [172.19.136.30]) by air-dc06.mail.aol.com (v124.15) with ESMTP id MAILINDC062-b004a8db3d952; Thu, 20 Aug 2009 16:36:52 -0400
Received: from mail1.genesishealth.com (65-125-109-18.dia.static.qwest.net [65.125.109.18]) by rly-dc01.mx.aol.com (v124.15) with ESMTP id MAILRELAYINDC014-b004a8db3d952; Thu, 20 Aug 2009 16:36:42 -0400
Received: from 10.20.20.9 (mithril@localhost)
      by mail1.genesishealth.com with ESMTP id n7KKafc03027
      for <myemail@aol.com>; Thu, 20 Aug 2009 15:36:41 -0500 (CDT)
      (envelope-from smithalyce@genesishealth.com)
Received: from mail.genesishealth.com (10.20.20.9 [10.20.20.9]) by mail1.genesishealth.com ([10.20.20.27]); 20 Aug 2009 15:36:41 -0500 (CDT)
Received: from ok [10.20.20.52] by mail.genesishealth.com - SurfControl E-mail Filter (6.0.0); Thu, 20 Aug 2009 15:36:34 -0500
Received: from GENESIS-MTA by mailrelay      with Novell_GroupWise; Thu, 20 Aug 2009 15:36:27 -0500
X-SEF-Processed: 6_0_0_39__2009_08_20_15_36_34
X-SEF-ZeroHour-RefID: fgs=0
X-SEF-7853D99-ADF1-478E-8894-213D316B8FFA: 1
References: <4A8D348D.CB16.0070.0@genesishealth.com> <4A8D5F73.CB16.0070.0@genesishealth.com> <8CBEFE560152A64-AE8-2ABE@webmail-de18.sysops.aol.com> <4A8D67AA.2CD9.00F7.0@genesishealth.com> <8CBEFEC173EDE13-E68-6872@webmail-me13.sysops.aol.com>
X-Mailer: Novell GroupWise Internet Agent 7.0.3
From: "Client Name" <clientname@genesishealth.com>
To: myemail@aol.com
Date: Thu, 20 Aug 2009 15:36:17 -0500
Message-ID: <4A8D6D71.2CD9.00F7.0@genesishealth.com>
In-Reply-To: <8CBEFEC173EDE13-E68-6872@webmail-me13.sysops.aol.com>
Subject: Re: Genesis Health System - Crescent Laundry
MIME-Version: 1.0
Content-Type: TEXT/plain; charset="US-ASCII"
Content-Disposition: inline
Content-Transfer-Encoding: 7BIT
X-AOL-IP: 65.125.109.18

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ASKER

Yes another client from @genesishealth.com tried to email to @unitedlinenservices.com and got the same message.

We at unitedlinenservices.com do not have an exchange server. Email is hosted with GoDaddy and then we use Postini for Spam Filtering. There is no other anti-spam or firewall appliances.

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ASKER

Weird i choose the last comment as the accepted solution but it defaulted to the top one. Anyways thanks very much for all the help. They believe the last comment is the problem as well and they are looking into it. Without this they would have still said it was my problem :) Thanks again.