We help IT Professionals succeed at work.
Get Started

Cannot install any modems on SBS 2003 box

444 Views
Last Modified: 2013-12-27
Has a working D-Link DFM562-E modem attached serially for fax service. Added a second modem, a D-Link DU-562M via USB, which worked fine, but the serial modem stopped working and had a driver problem in Device Manager. Reload the driver and get the retort "The required section was not found in the inf file" or "Cannot load the drivers for this device". Modem works OK on other machines.

Then installed a further DU-562M via USB. Modem installed but fails diagnostics and is not recognised ny Fax Manager.

Tried a Swann Smart Pro Surfer serial modem, same installation issues.

Rebooted.

Now I cannot install any modem either USB or serial, errors as above.

Server is patched up to date, BIOS & HP firmware all up to date. It is an HP Proliant ML350 G3

Ideas, please. Thank you
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE