troubleshooting Question

Konica C253 causes application freeze

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wbhltd asked on
Printers and Scanners
6 Comments1 Solution2694 ViewsLast Modified:
Hi,

We have a Konica Minolta C253 colour photocopier in our office. When this printer is selected it causes Microsoft Office (word, excel etc) to temporarily freeze for about 10 seconds on regular intervals. What I mean by this is that your using the program and then it freezes, you use it some more and it freezes again and again. We are using office XP and all OS's are XP SP3.

I know it is the Konica printer causing the problem because if you switch to any other printer it stops happening. Bringing up, changing or closing the printer properties from printers and faxes in control panel, even while MS Office isn't running is the same in that the properties window freezes for 10 seconds plus every time you click a button, it can take minutes to change a simple setting. Every other printer is instant.

It seems as though the driver is communicating with the software on the printer to check all the settings or update them but it is doing it quite regularly. Does anyone know what is happening and how to stop it?

Thanks
ASKER CERTIFIED SOLUTION
wbhltd

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