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Real Player Invalid Socket Error

User is trying to watch a 3 hour training video streamed by real for hud.gov.  Video play anywhere from a few minutes to as much as 1 hr and 27 minutes (and counting) before getting a Real Player SP V1.0 error message: "Invalid Socket Error"  Error occurs on multiple machines, from within the network or when using a laptop and Verizon aircard for direct connection to internet.  Any ideas why it plays for a long time and then just fails?
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Merete
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No additioinal Comments.  We saw the manual settings at REAL and it was a sometimes works sometimes doesn't .  Most likely an ISP issue