Random Reboots / Help interpreting minidumps?
Hi Experts,
My Windows XP Pro SP3 computer is spontaneous rebooting once or twice a day.
After the reboot, this error is logged in the event log:
Event ID: 1001 Event Source: Save Dump
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\windows\Minidump\Mini09
I have attached the dumpchk.exe output from the last 3 minidumps - these files have extension .txt.
The .zip file that has the actual minidumps is here: http://www.mincad.com.au/forum/files/temp/Minidump.zip.
Regards,
Leigh
Mini092809-01.dmp.txt
Mini092709-01.dmp.txt
Mini092609-02.dmp.txt
My Windows XP Pro SP3 computer is spontaneous rebooting once or twice a day.
After the reboot, this error is logged in the event log:
Event ID: 1001 Event Source: Save Dump
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\windows\Minidump\Mini09
I have attached the dumpchk.exe output from the last 3 minidumps - these files have extension .txt.
The .zip file that has the actual minidumps is here: http://www.mincad.com.au/forum/files/temp/Minidump.zip.
Regards,
Leigh
Mini092809-01.dmp.txt
Mini092709-01.dmp.txt
Mini092609-02.dmp.txt
Have you added a new USB/audio device?
Download Whocrashed
http://www.resplendence.com/whocrashed
Isntall, allow the program to download the proper symbols version for your OS
now run the tool and note which module/DLL/Service is crashing, usually the faulting module will show , and is probably going to be a faulty / outdated device driver, usually obtaining the latestr version of the driver will take care of it.
please post back results if you are still unsure
http://www.resplendence.com/whocrashed
Isntall, allow the program to download the proper symbols version for your OS
now run the tool and note which module/DLL/Service is crashing, usually the faulting module will show , and is probably going to be a faulty / outdated device driver, usually obtaining the latestr version of the driver will take care of it.
please post back results if you are still unsure
ASKER
Hi Admin3k,
I downloaded and installed WhoCrashed Home Edition 1.01.
I let it download windbg (I can't be sure what the name was).
When I click WhoCrashed's Analyze button, I see the progress bar go to 100%, but then the progress bar disappears.
Where do I find WhoCrashed's Report?
Regards,
Leigh
I downloaded and installed WhoCrashed Home Edition 1.01.
I let it download windbg (I can't be sure what the name was).
When I click WhoCrashed's Analyze button, I see the progress bar go to 100%, but then the progress bar disappears.
Where do I find WhoCrashed's Report?
Regards,
Leigh
problem caused by: mozy.sys (mozybackup.exe; The process Mozy Remote Backup or Mozy Remote Backup Service bootstrapper or MozyHome Remote Backup Service bootstrapper belongs to the software Mozy or Mozy Remote Backup or MozyHome Remote Backup by Berkeley Data Systems or Mozy, Inc.).
do you need it? if yes update the software. if not uninstall it and let me know...
best
hopeleonie
do you need it? if yes update the software. if not uninstall it and let me know...
best
hopeleonie
ASKER
Hi hopeleonie,
Did you work out that the problem is with mozy.sys by analysing the minidump?
I do rely on mozy, so I am not prepared to uninstall it.
I believe I am running the latest version of Mozy Client - I have v1.16.0.8 - that's same version as on: http://mozy.com/home/download.
What else can I do?
Regards,
Leigh
Did you work out that the problem is with mozy.sys by analysing the minidump?
I do rely on mozy, so I am not prepared to uninstall it.
I believe I am running the latest version of Mozy Client - I have v1.16.0.8 - that's same version as on: http://mozy.com/home/download.
What else can I do?
Regards,
Leigh
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ASKER
Hi hopeleonie,
Many thanks for your help.
You were right about Mozy - see this email I just sent to mozy support:
Regards,
Leigh
Many thanks for your help.
You were right about Mozy - see this email I just sent to mozy support:
My Windows XP Pro SP3 client has been crashing one or two times per day.
I had an expert analyse some of the Windows XP minidumps and he says the problem is with mozy.dll.
I have compared the dates and times of the crashes as given by the minidump timestamps with entries in the mozy.log file - in every case the crashes are within one minute of entries in the mozy.log file that look like this:
Error: Filter blind from fresh install or improper shutdown
15Sep2009 18:53:04 mozybackup.exe: Warning: Parsing old log file: C:\Program Files\Mozy\Data\filter_raw
15Sep2009 18:53:04 mozybackup.exe: Error: Filter went blind, performing recovery steps.
I have attached the mozy.log file, also a .zip file containing 3 recent minidumps.
Hope you can sort this out - I love mozy, but life is difficult with a PC that crashes frequently
hopeleonie- I am going to award the points to you - as you alerted me to the fact that Mozy is the cause (or is implicated) in the crashes.I had an expert analyse some of the Windows XP minidumps and he says the problem is with mozy.dll.
I have compared the dates and times of the crashes as given by the minidump timestamps with entries in the mozy.log file - in every case the crashes are within one minute of entries in the mozy.log file that look like this:
Error: Filter blind from fresh install or improper shutdown
15Sep2009 18:53:04 mozybackup.exe: Warning: Parsing old log file: C:\Program Files\Mozy\Data\filter_raw
15Sep2009 18:53:04 mozybackup.exe: Error: Filter went blind, performing recovery steps.
I have attached the mozy.log file, also a .zip file containing 3 recent minidumps.
Hope you can sort this out - I love mozy, but life is difficult with a PC that crashes frequently
Regards,
Leigh
Dear LeighWardle
let me know the solution from mozy :-). it's interesting for me and for our database.
regards
hopeleonie
let me know the solution from mozy :-). it's interesting for me and for our database.
regards
hopeleonie
ASKER
Hi hopeleonie,
Here is the advice I got from mozy support (my comments are in bold):
Regards,
Leigh
Here is the advice I got from mozy support (my comments are in bold):
1. Click on "Start" and click on "Run".
2. Type the command "regedit".
3. Double click on HKEY_LOCAL_MACHINE\(double
4. After that, look at the right panel. If you find "tempdir" there, double click on that and clear all the values in it and set the value C:\windows\temp there.
(I have a lot of hard drives and partitions)
5. If there is no tempdir, right click on empty space on the right side, click on "new" and select "Multi string value" and type tempdir. This will create a new key with the name "tempdir". Double click on that and set the value C:\Windows\Temp.
Close the registry window.
After that we need to install filter. Here are few steps to do so:
1) Go to the folder "C:/Program Files/MozyHome/. Right click on the file Mozy.inf and select "Install".
(If the files extensions are hidden, you may find two files with name "mozy". One is a system file and the other has description "Mozy Setup Information". The setup information file is mozy.inf)
2) Click "Start". Select "Run" and type in services.msc.
3) Look for service "Mozy backup service". Right click on it and select "Restart".
I will keep my fingers crossed for the next week or so - hopefully my system will be stable again!2. Type the command "regedit".
3. Double click on HKEY_LOCAL_MACHINE\(double
4. After that, look at the right panel. If you find "tempdir" there, double click on that and clear all the values in it and set the value C:\windows\temp there.
my tempdir was set to:
G:\Temp
H:\Temp
I:\Temp
J:\Temp
D:\Temp
E:\Temp
F:\Temp
C:\WINDOWS\TEMP
S:\Temp
K:\Temp
H:\Temp
I:\Temp
J:\Temp
D:\Temp
E:\Temp
F:\Temp
C:\WINDOWS\TEMP
S:\Temp
K:\Temp
(I have a lot of hard drives and partitions)
5. If there is no tempdir, right click on empty space on the right side, click on "new" and select "Multi string value" and type tempdir. This will create a new key with the name "tempdir". Double click on that and set the value C:\Windows\Temp.
Close the registry window.
After that we need to install filter. Here are few steps to do so:
1) Go to the folder "C:/Program Files/MozyHome/. Right click on the file Mozy.inf and select "Install".
(If the files extensions are hidden, you may find two files with name "mozy". One is a system file and the other has description "Mozy Setup Information". The setup information file is mozy.inf)
2) Click "Start". Select "Run" and type in services.msc.
3) Look for service "Mozy backup service". Right click on it and select "Restart".
Regards,
Leigh