Exchange 2007, no OUT OF OFFICE message for OUTLOOK 2007 clients
I know that in Exchange 2007, the out of office setting was changed to be RFC compliant, and I have read the articles regarding how its more secure etc etc. I have also read the several threads on these forums in regards to how to get it working again for Outlook 2007 users and the suggestions have ranged from renaming the OST file, to Service Packs, or settings on the server. This client is a fairly small shop, < 50 employees, and their only concern is simply having an employ who uses Outlook 2007 to be able to turn on OOF, the same way he did before Exchange 2007 was installed.
I have instructed the users to do this through OWA, but for some of their users who have a hard time with OWA and computers in general, this solution is not working.
What can I do to allow OOF to work on Outlook 2007, the same way it does for Outlook 2003 users, and the same way it did for everyone prior to installing Exchange 2007.
Thanks in advance for your help!
I have instructed the users to do this through OWA, but for some of their users who have a hard time with OWA and computers in general, this solution is not working.
What can I do to allow OOF to work on Outlook 2007, the same way it does for Outlook 2003 users, and the same way it did for everyone prior to installing Exchange 2007.
Thanks in advance for your help!
You can create a New Rule in Outlook. Then you enable or disable the rule depending if you want to turn it on or off.
New Rule
-Apply this rule after the message arrives
-where my name is in the To or Cc box
-have server reply using a specific message
(Click on "a specific message" and create your OOF message)
Name the Rule something like "Out of Office"
They go into Tools -> Rules and Alerts and either "Check" it as Active or Not Active.
Only way I could figure this out.
New Rule
-Apply this rule after the message arrives
-where my name is in the To or Cc box
-have server reply using a specific message
(Click on "a specific message" and create your OOF message)
Name the Rule something like "Out of Office"
They go into Tools -> Rules and Alerts and either "Check" it as Active or Not Active.
Only way I could figure this out.
What is the question?
Are you unable to setup OOTO messages through Outlook 2007?
If so, then the primary reason for that is that autodiscover doesn't work. OOTO comes from the availability service, which is attached to the autodiscover system.
Primary reason for that not working - SSL certificate and URL issues.
If the certificate hasn't been switched for a commercial certificate then I suggest that you do.
http://blog.sembee.co.uk/archive/2008/05/30/78.aspx
A rule isn't going to help because those will not go out to the Internet unless you enable automatic replies. That shouldn't be enabled because it is just a matter of when that will cause an email loop.
Simon.
Are you unable to setup OOTO messages through Outlook 2007?
If so, then the primary reason for that is that autodiscover doesn't work. OOTO comes from the availability service, which is attached to the autodiscover system.
Primary reason for that not working - SSL certificate and URL issues.
If the certificate hasn't been switched for a commercial certificate then I suggest that you do.
http://blog.sembee.co.uk/archive/2008/05/30/78.aspx
A rule isn't going to help because those will not go out to the Internet unless you enable automatic replies. That shouldn't be enabled because it is just a matter of when that will cause an email loop.
Simon.
@Mestha, I and over 100 others use this everyday here. Works quite well.
to check if the availability service i working fine you can use TestEmailautoconfiguration
on the client machine
Hold down controll key > right click on the outlook icon on the notification area > click TestEmailautoconfiguration
enter email address and password just select autodiscover an click test.
see if it passes and gives you the valid url fo EWS directory
on the client machine
Hold down controll key > right click on the outlook icon on the notification area > click TestEmailautoconfiguration
enter email address and password just select autodiscover an click test.
see if it passes and gives you the valid url fo EWS directory
"I and over 100 others use this everyday here. Works quite well"
Doesn't mean it is the right thing to do.
If you haven't had an email loop then you have been lucky, nothing more.
Simon.
Doesn't mean it is the right thing to do.
If you haven't had an email loop then you have been lucky, nothing more.
Simon.
ASKER
I am in the process of installing a SSL certificate, hopefully this will be complete tomorrow. Might this correct the problem.
Auto discovery is not functioning correctly per the test.
What should i do?
Thanks!
Auto discovery is not functioning correctly per the test.
What should i do?
Thanks!
Until the certificate is in place, further work is pointless because it is probably related to the certificate.
Simon.
Simon.
ASKER
Simon,
You were right. Once i had the certificate installed, Out of Office worked great. I will certainly give you your points, however, I would really like to know why the certificate interacts this way with Office 2007 and what else I should be aware of. Mind filling me in or pointing me towards where I can read up on this.
Thanks!
Brett
You were right. Once i had the certificate installed, Out of Office worked great. I will certainly give you your points, however, I would really like to know why the certificate interacts this way with Office 2007 and what else I should be aware of. Mind filling me in or pointing me towards where I can read up on this.
Thanks!
Brett
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks Simon!
ASKER
Thank you everyone!
http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html