troubleshooting Question

CRM notes - ability to delete

Avatar of geekygirly
geekygirly asked on
Enterprise SoftwareMicrosoft Dynamics
2 Comments1 Solution416 ViewsLast Modified:
Hello,

I have a workflow that adds a note whenever a particular field has been updated so we can track those changes.

Yesterday, I used a bulk import/export tool to make changes to some records, and it apparently viewed this as an update to that field, and triggered the workflow.  

So now my reports on those notes are useless because all records show that field as being updated.

Any suggestions for how to remove a particular note (I have a portion of the text and a date/timestamp) from all records?

Thanks in advance--
gg
ASKER CERTIFIED SOLUTION
Aftab_Khateeb

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros