troubleshooting Question

Issue with Arcserve agent for Open files and Windows 2008 Server

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latticesupportFlag for United Arab Emirates asked on
Storage SoftwareWindows Server 2008
2 Comments1 Solution2592 ViewsLast Modified:
I am using Arcserver 12.5 on Windows 2008 server R2 with backup agent for open files to take backup of data server. The issue is while the backup is running, the server restarts with a blue screen.If I stop the open file agent service, the backup runs fine and the server does not restart.
I have done all the patch and serice pack updates for both windows 2008 server and Arcserve 12.5. The server which I am using is HP DL 380 G4. Sorage device is HP MSA 2000 connected with fiber channel directly to the server.

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