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Can't open JPEG's from Outlook 2007
Hello everyone,
Heres whats going on... I have been deploying new computers, all running Windows Vista Business and Outlook 2007. The problem is that when a user gets an email with .jpgs attached they cant open them. When they try Windows Photo Gallery launches and displays the following error:
Photo Gallery cant open this picture or video. The file appears to be damaged or corrupted.
Now, the workaround we found is to simply to click forward on the original email, and once the forward (editable) new email opens, you can then open the jpeg with no problems.
So it seems that Outlook 2007 and/or Vista has a setting somewhere that is blocking the opening of attachments, I just cant find it. Any ideas?
Thank you!
Heres whats going on... I have been deploying new computers, all running Windows Vista Business and Outlook 2007. The problem is that when a user gets an email with .jpgs attached they cant open them. When they try Windows Photo Gallery launches and displays the following error:
Photo Gallery cant open this picture or video. The file appears to be damaged or corrupted.
Now, the workaround we found is to simply to click forward on the original email, and once the forward (editable) new email opens, you can then open the jpeg with no problems.
So it seems that Outlook 2007 and/or Vista has a setting somewhere that is blocking the opening of attachments, I just cant find it. Any ideas?
Thank you!
ASKER
I have not tried that specific program, but I have tried other built in programs.
I really don't think it's a program issue, Windows Photo Gallery works fine (and fast) once we click forward and open from the new email, but nothing works when trying to open from a received email.
I really don't think it's a program issue, Windows Photo Gallery works fine (and fast) once we click forward and open from the new email, but nothing works when trying to open from a received email.
First check you have the latest SP installed.
http://www.google.co.nz/search?hl=en&source=hp&q=Office+2007+SP2&meta=&aq=f&oq=
Then check you file association
Go to Start>Settings>Control Panel>Default Programs
Associate and File Type or Protocol with Program
Wait for it to load.
Then scroll down to .jpeg
What program is associated.
Should be Microsoft office Picture Manager
If its not, Select it and try again.
http://www.google.co.nz/search?hl=en&source=hp&q=Office+2007+SP2&meta=&aq=f&oq=
Then check you file association
Go to Start>Settings>Control Panel>Default Programs
Associate and File Type or Protocol with Program
Wait for it to load.
Then scroll down to .jpeg
What program is associated.
Should be Microsoft office Picture Manager
If its not, Select it and try again.
ASKER
Will check on the SP, but have verified file association, changed, and changed back and still same issue.
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ASKER
Okay I verified SP2 is installed and Office is up to date with updates.
I am getting it narrowed down. If I right click the attachment in the email and select preview, I receive this error:
The file cannot be previewed because of an error with the following previewer:
Microsoft Office Outlook Image Previewer
To open this file in its own program, double-click it.
So of course the double click doesn't work, but looks like the previewer may be broken? I tried disabling, then re-enabling it with no luck. Any other ideas?
I am getting it narrowed down. If I right click the attachment in the email and select preview, I receive this error:
The file cannot be previewed because of an error with the following previewer:
Microsoft Office Outlook Image Previewer
To open this file in its own program, double-click it.
So of course the double click doesn't work, but looks like the previewer may be broken? I tried disabling, then re-enabling it with no luck. Any other ideas?
In that case try downloading and installing the VISTA and OFFICE 2007 Previewer Pack:
http://www.mydigitallife.info/2006/12/21/free-download-vista-and-office-2007-preview-handler-pack-to-support-more-file-types/
Alsdo check that your Attachment preview is not turned off
In Outlook: Tools> Trust Centre> Attachment Handling
http://www.mydigitallife.info/2006/12/21/free-download-vista-and-office-2007-preview-handler-pack-to-support-more-file-types/
Alsdo check that your Attachment preview is not turned off
In Outlook: Tools> Trust Centre> Attachment Handling
ASKER
Turns out it was a Symantec add-in, after disabling that I'm now able to view .jpg's. Thanks everyone!
Pictures open wicked fast.