troubleshooting Question

Veritas Backup Exec 10 - Despite Manual Uninstall Serial No Remains on System

Avatar of swaman
swaman asked on
Storage Software
4 Comments1 Solution869 ViewsLast Modified:
Our Dell PE1600 recently crashed and had to have Windows Server 2003 re-installed.  All data was recovered from backup tape/disk.  Prior to the crash we were running Backup Exec 10 which backed up to disk on a seperate server.

After the rebuild BE10 wouldn't work properly (just wouldn't start) and it wasn't possible to remove it using Add/Remove.  Did a manual un-install as per Symantec 250510 instructions, re-booted and went to re-install. Strangely, the serial number from the original pre-crash install was already in place as were the Admin account user details.  Obviously these weren't removed during the manual uninstall. I continued with the install but it failed saying it couldn't install the MSDE engine.

To be on the safe side I followed the recommendation from Symantec at this point to rebuild the Performance Counter Library values - just in case that was the cause of the trouble.  It wasn't. Another couple of sessions of install - fail - manual uninstall - re-install - fail all produced the original result.

So, my question is - where are these previous details stored?  I've combed the registry for all Veritas entries and also searched for any other files which might contain these details.

As ever with Veritas problems, this one's driving me nuts.
ASKER CERTIFIED SOLUTION
Iamthecreator OM
IT/EE Solution Guide

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros