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Avatar of Airtrans
Airtrans🇨🇾

Email Server Problem
Hello there
In my company we have the MDAEMON PRO email server. Most of the accounts are IMAP and some of them are POP3.
When the client pcs open their outlook it takes ages to open their email boxes.
What can be the problem with such a delay?
What can i do as an IT administrator to solve this problem?

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Avatar of matasgarmatasgar🇪🇸

Is the mail server outside your local network? What about your local/broadband connection?
Avatar of AirtransAirtrans🇨🇾

ASKER

No its inside my local networks. The users are connected locally on a 192.168 ip address.
Avatar of ShakerBrownShakerBrown🇮🇳

Can you do this, and attach the Screen Shot???

In the Client desktop... Open Outlook... And in the System Tray, You will See the Outlook Icon...

Hold Ctrl (Control) Key and Right Click that Icon, And Click On Connection Status, and Can you take a Screen Shot of that and Upload it to me...

We can See, where the delay is....
Outlook-Connection-status.JPG
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Avatar of AirtransAirtrans🇨🇾

ASKER

I cant find that is not an exchange server that we are using. I did what you told me but the box is empty.
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Avatar of ShakerBrownShakerBrown🇮🇳

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Avatar of AirtransAirtrans🇨🇾

ASKER

Proto  Local Address          Foreign Address        State           PID
 TCP    0.0.0.0:80             0.0.0.0:0              LISTENING       2956
 TCP    0.0.0.0:135            0.0.0.0:0              LISTENING       1008
 TCP    0.0.0.0:445            0.0.0.0:0              LISTENING       4
 TCP    0.0.0.0:5405           0.0.0.0:0              LISTENING       1560
 TCP    0.0.0.0:5938           0.0.0.0:0              LISTENING       2956
 TCP    127.0.0.1:1039         0.0.0.0:0              LISTENING       240
 TCP    127.0.0.1:1404         0.0.0.0:0              LISTENING       1816
 TCP    127.0.0.1:1404         127.0.0.1:1407         ESTABLISHED     1816
 TCP    127.0.0.1:1407         127.0.0.1:1404         ESTABLISHED     1816
 TCP    192.168.21.7:139       0.0.0.0:0              LISTENING       4
 TCP    192.168.21.7:1269      192.168.21.10:143      ESTABLISHED     4040
 TCP    192.168.21.7:1399      207.46.124.239:1863    ESTABLISHED     1816
 TCP    192.168.21.7:3381      192.168.21.117:1289    ESTABLISHED     1816
 TCP    192.168.21.7:3596      192.168.51.101:5938    ESTABLISHED     2956
 TCP    192.168.21.7:3647      87.247.124.117:5938    ESTABLISHED     2956
 TCP    192.168.21.7:3837      72.26.207.163:554      ESTABLISHED     1328
 TCP    192.168.21.7:3876      192.168.21.6:3268      CLOSE_WAIT      4040
 TCP    192.168.21.7:4472      192.168.21.10:143      ESTABLISHED     4040
 TCP    192.168.21.7:4712      213.199.141.141:80     CLOSE_WAIT      1816
 TCP    192.168.21.7:4760      64.156.132.140:80      TIME_WAIT       0
 UDP    0.0.0.0:445            *:*                                    4
 UDP    0.0.0.0:500            *:*                                    760
 UDP    0.0.0.0:3398           *:*                                    1392
 UDP    0.0.0.0:4500           *:*                                    760
 UDP    0.0.0.0:5405           *:*                                    1560
 UDP    0.0.0.0:5938           *:*                                    2956
 UDP    127.0.0.1:123          *:*                                    1096
 UDP    127.0.0.1:1025         *:*                                    760
 UDP    127.0.0.1:1043         *:*                                    704
 UDP    127.0.0.1:1396         *:*                                    1816
 UDP    127.0.0.1:1412         *:*                                    3488
 UDP    127.0.0.1:1466         *:*                                    724
 UDP    127.0.0.1:1900         *:*                                    1260
 UDP    127.0.0.1:3220         *:*                                    1328
 UDP    127.0.0.1:3875         *:*                                    4040
 UDP    192.168.21.7:9         *:*                                    1816
 UDP    192.168.21.7:123       *:*                                    1096
 UDP    192.168.21.7:137       *:*                                    4
 UDP    192.168.21.7:138       *:*                                    4
 UDP    192.168.21.7:1900      *:*                                    1260




My email server ip is 192.168.21.10

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Avatar of ShakerBrownShakerBrown🇮🇳

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Avatar of AirtransAirtrans🇨🇾

ASKER

Okay beacuse the email type is imap we are using the mdaemon connecton for outlook.

EMAIL.JPG
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Avatar of ShakerBrownShakerBrown🇮🇳

Okey, Then... You have to Figure out where the authentication setting is located for IMAP ...yourself...
And like i said, if the delay is only during opening the mail, it could be becuase of the Mismatch of the Authentication method in server & client.. If the Delay is there during normal operation...then you may have to involve mdaemon guys... Or a Expert in mdaemon... here, can Answer you!
Avatar of moorhouselondonmoorhouselondon🇬🇧

On Outlook, for the Server Address (POP3/IMAP), are you typing into that box 192.168.21.10 ?

What Firewall, AV program are you using on the Client pc's and on the Mail Server?  This may be holding up the download process.
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Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.