Getting error 0x000000e when restoring windows 7 image

oipunx4life
oipunx4life used Ask the Experts™
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I am trying to make an image of windows 7 for my company.  When I restore it on my laptop, it keeps getting the error 0x000000e, saying that it won't boot.
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Pete LongTechnical Consultant

Commented:
are you using the 16 or the 32 bit version of ghost?  have you tries using ghost and WDS? you might stand a better chance http://www.petenetlive.com/Tech/Windows/WDSGHOST/WDSandGHOST.htm
Some versions were not compatible with Vista http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2007174242705198 are you sure W7 is supported?
 
are you transferring the image to identical computers.  If the hardware is different it may be the reason why it dosnt work

Author

Commented:
I am using ghost 8.3.0.1, I think.  Don't know if it is 16 or 32 bit.  I would guess 32 bit.  I am transferring the image to the exact same machine that I make the image from.
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try acronis instead of ghost. its much more reliable and robust.  You have an option to create a boot disk once its been installed.  Free trial available

http://www.acronis.com/homecomputing/products/trueimage/

Author

Commented:
Thanks, but my boss doesn't give me that option.  I need help with ghost only.  I'm sure there is a simple fix for this.
from what ive read online, that error is associated with norton ghost 14 which does not support vista or win7

Author

Commented:
well, i'm not lying to you.  I'm using version 8
Ghost 8 was released in 2003 and will not support vista or win7.

Author

Commented:
i ghosted a vista machine recently
i think it may be time to sit with your boss and request new software :)

Author

Commented:
thanks for the advice.  Next.  
suit yourself but heres a thread that may interest you.  They cant even get ghost14 working

http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/b098c487-03ba-455c-9d7b-9f65f9072c03

Author

Commented:
I don't have the options you are suggesting.  If you can't help me.  Please stop worrying about it.  I need help with what I have to work with.
noxchoIT Product Manager
Top Expert 2009

Commented:
Can you tell me if you are trying to restore from backup to the same machine or different hardware configuration?

Author

Commented:
I am restoring to the exact same machine that I backed up the image from.  See earlier post.  Basically, It isn't saving the 100 MB Service partition.  I think there is something in "options" i'm supposed to change to.
noxchoIT Product Manager
Top Expert 2009

Commented:
Then your problem is in the fact that 100MB partition has Boot folder of Windows.
Copy manually this folder from 100MB partition to C: drive.
Then backup and restore machine. After that you will need to boot the PC from Windows DVD and run Repair. So it could update boot sector of C: drive. Since then it boots. I reproduced the problem and it is exactly in 100MB partition.

Author

Commented:
I can do all that without copying the partition to the C drive.  The point of making an image is to have it ready to go once it's been transferred to a new system.  

I got it to work, if I do a local ghost to a hard drive, from Disk to disk.  The only problem is it has to save the entire drive, including unpartitioned space, which makes it a huge file.  
noxchoIT Product Manager
Top Expert 2009

Commented:
If you have partitioning software at hand available, delete 100MB drive then run the PC from Windows installation DVD and run repair.
After that create the ghost image and restore it. This will correct the problem of boot 100MB.

Author

Commented:
So, how do you re-image a machine with the windows backup?

Author

Commented:
I tried booting to partition magic, but it didn't see the service partition.
noxchoIT Product Manager
Top Expert 2009

Commented:
Partition Magic will not see it.
I used Paragon Drive Backup - Volume Explorer to copy out the data from service partition.
You can do it easily with trial version: http://www.paragon-software.com/home/db-professional/
noxchoIT Product Manager
Top Expert 2009

Commented:
First copy the folder to system partition.
Then make sure you have install DVD of Windows.
Then in Drive Backup 9 delete 100MB partition.
Then restart the machine from Windows DVD and perform Repair. Otherwise it will not boot. After repair boot to Windows.
Since then create backup of system partition and restore it when needed.

Author

Commented:
Where do I copy the folder to in the system partition?
noxchoIT Product Manager
Top Expert 2009

Commented:
Just to C: root. No specific location. In correctly installed partition it looks like C:\Boot
Note, you will need to update boot sector via Repair option from Windows install DVD as mentioned above.

Author

Commented:
When I open up "Volume Explorer" there is only one partition.  The 100 MB service partition is not showing up.
noxchoIT Product Manager
Top Expert 2009

Commented:
Can you take a screen shot of opened Drive Backup with disk layout? Then post it here please.

Author

Commented:
here you go
partition.png
noxchoIT Product Manager
Top Expert 2009

Commented:
Hmm, your Boot folder is on place.
Any chance to get the same screen capture from Windows Disk Management?

Author

Commented:
IT Product Manager
Top Expert 2009
Commented:
Can you take image with Drive Backup of system partition and restore it using same Drive Backup?
Trial is fully functional so one more test would be useful.

Author

Commented:
Ok, so nothing here is working.  I am deleting this thread.  I will be posting another thread as to opinions on what is the best software to upgrade to for network backups.  

Author

Commented:
sa

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