Office 2007 Word Crashes on Table of Contents Update

Brian_Limerick
Brian_Limerick used Ask the Experts™
on
I create a new document in SharePoint, using a template.docx.  This opens and I copy and paste the body from another document.  I go to the table of contents and "Update Entire Table".  When I scroll down a page or two I get a "Not Responding" error from word.  On Win 7 it remains there in "whiteout".  In XP Pro it goes through a document recovery process.

My PC is running Win 7 RTM, with 4GB RAM.  This also happens on an  XP Pro SP3 with 1GB RAM.

Both machines are running Office Professional Plus 2007 SP2.
The event log entry is the same for both machines (below is the Win 7 one)

I have seen an article which talked about removing SP2 for Office.  That doesn't seem like a great idea to me because there are probably a lot more benefits to having SP2 than drawbacks.  I'd like to ask about other ideas before I'd resort to that.

Anyone have any ideas?
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
 
Problem signature:
P1: WINWORD.EXE
P2: 12.0.6504.5000
P3: 49e7f5b6
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8: 
P9: 
P10: 
 
Attached files:
 
These files may be available here:
 
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: ea3f655d-be55-11de-aabb-000ffe9bb103
Report Status: 1

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Author

Commented:
Upping points
Manager, Document Services Center
Top Expert 2004
Commented:
It sounds like your original document may be corrupt.  Have you tried using the "Open and Repair" feature with the original document?

Author

Commented:
I have to put a comment because EE is emailing me.

I'm sorry but I haven't had a chance to look at the answer above.  Holiday weekend here.  I'll get to it this week.

Author

Commented:
The problem continued after I performed the steps, but is more infrequent than before.

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