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Last Modified: 2013-12-05
I have a customer that has a single Exchange 2003 server on 2003 Standard OS. At one point Activesync was working for one IPHONE and then just quit. I have gone through KB 817379 and 883380 more than once. OWA and OMA work like a champ but no luck with MSASync. https://servername/microsoft-server-activesync yeilds 404 file not found.

www.testexchangeconnectivety.com shows this
Testing Exchange ActiveSync  
  Exchange ActiveSync test Failed
   Test Steps
   Attempting to resolve the host name webmail.xxxxx.com in DNS.
  Host successfully resolved
   Additional Details
  IP(s) returned: xx.xx.xx.xx
 Testing TCP Port 443 on host webmail.xxxxxxx.com to ensure it is listening and open.
  The port was opened successfully.
 Testing SSL Certificate for validity.
  The certificate passed all validation requirements.
   Test Steps
   Validating certificate name
  Successfully validated the certificate name
   Additional Details
  Found hostname webmail.xxxxxxxx.com in Certificate Subject Common name  
 Validating certificate trust for Windows Mobile Devices
  The test passed with some warnings encountered. Please expand additional details.
   Additional Details
  Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US  
 Testing certificate date to ensure validity
  Date Validation passed. The certificate is not expired.
   Additional Details
  Certificate is valid: NotBefore = 8/12/2009 1:52:28 AM, NotAfter = 8/12/2012 1:52:28 AM"  
  Testing Http Authentication Methods for URL https://webmail.xxxxxxxx.com/Microsoft-Server-Activesync/ 
  Http Authentication Test failed
   Additional Details
  A Web Exception occurred because an HTTP 404 - NotFound response was received from IIS6  

 I've downloaded accessmylan's tool for activesync testing and have ran it internally bypassing the firewall. It states Activesync is not Available on this server.
Watch Question

Narayan_singhIT Engineer

Check the Authentication type on exchange virtual directories as follows

Default Website : Annonymous & Integrated     NO SSL
2) Exadmin : Integrated                                    NO SSL
3) Exchweb : Annonymous                              NO SSL
4) Exchange: Basic                                        SSL Optional
5) OMA     : Basic                                       SSL Optional
6) Public  : Basic+Integrated                         SSL Optional
7) exchange-oma : Basic & Integrated             NO SSL
8) Microsoft-Server-ActiveSync : Basic           SSL Optional

try to browse https://webmail.xxxxxxxx.com/Microsoft-Server-Activesync and see if you get http 501/505
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Any suggestions on how to get rid of the h and restore servername\microsoft-server-activesync???


Problem solved. I'd still like someone to explain to me why in the hell was this happening and if someone else has seen this. I've been digging through blogs for two days now and haven't found crap regarding a miss named virtual directory. I backed up the vdir left microsoft-server-activesynch there restored the new as microsoft-server-activesync deleted the activesynch one and all async test pass now.
Alan HardistyCo-Owner
Top Expert 2011

Your virtual directory name change is unusual to say the least.  I have never seen one called this before.
As the virtual directory cannot be renamed - it is more likely that someone deleted it and then realised it was needed and put it back manually but got the spelling wrong.  Do you have any techies with suspect spelling abilities?


Yea there's a chance of that. Might be some very uncommon bug.
Alan HardistyCo-Owner
Top Expert 2011

There are some strange people out there who might write a bug to do that - but I can think of better things to spend their time and skills on, but then people are full of surprises!!

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