troubleshooting Question

Outlook 2003 Contacts - phone numbers unformatted

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QBUserFlag for United States of America asked on
OutlookMicrosoft Applications
3 Comments1 Solution247 ViewsLast Modified:
We are Outlook 2003 SP3 /Windows XP.

An atty has a ton of Contacts.  At some undetermined point in time, the majority of his contacts' phone numbers became unformatted.  Instead of (555) 555-5555 they are 5555555555.  His secretary has permission to modify his contacts.  Both users are seeing the same thing regardless of who is logged in or on which PC.  Also in both cases, NEW contact numbers appear correctly.  FWIW, the secy's contacts are fine, which could imply the problem happened under his login or on his PC.

I found an alleged fix (which didn't) which suggested damaged telephony keys.  The solution was to create a new Dialing Location.  I did that on both users' PCs but it made no difference.

So now I'm looking for a way to somehow automatically or with the least amount of work possible get these numbers to be formatted correctly.  The secy will be tasked with this unless we come up with something.  What's working for her now is to either cut/copy the numbers or to click the button next to the field and then click Cancel.  But as stated, the atty has tons of contacts and this would be quite the project for her.

I've considered doing an export/import but I'm wondering if there are other things I can try?

Backtracking to when this occurred or speculating what might have prompted it will be futile.  Although it wouldn't surprise me if IE8 had a hand in it somehow!

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