FTP error in Crystal Enterprise 11.0

Golem100
Golem100 used Ask the Experts™
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I am trying to ftp a Crystal Report (version XI) via the Destination tab in Crystal Enterprise 11.0.  However I'm getting the following error message every time I run the report:
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Status: Failed  
 
 Printer: The instance is not printed.  
 
 External Destination: FTP the instance with filename " ChartAccess2009-10-21-11-28-32.csv " to the directory " /foldername/ " on host " our.FTP.com".  
 
 Data Refresh Settings:  Use the server defaults.  
 
 Start Time: 10/21/09 11:28:32 AM  
 
 End Time: 10/21/09 11:33:00 AM  
 
 Server Used: OurCrystalServer.reportjobserver  
 
 Error Message: connection error. CrystalEnterprise.Ftp: Failed to get replay from ftp server  
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I was successful sending the report via command line ftp.
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Sr. Business Intelligence Consultant/Architect
Commented:
Have you enabled the FTP Destination in your CMC and has it been configured?  Is FTP configured on the web server used by Enterprise?

~Kurt

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Commented:
That's what I needed.  Sorry to be so late responding.

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