Issues with Receiving EMAIL

Anthony1982
Anthony1982 used Ask the Experts™
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I have purchased a domain from godaddy.com, I setup with free web based email they offer. I can log into the account with no issues. I can send email from it but when I send a email to the account from a yahoo/gmail I get a delivery has failed.

The message reads:
"Delivery has failed to these recipients or distribution lists:

administrator@MYDOMAIN.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: aspmx.l.google.com."

Any ideas? I can seem to find answers and go daddy is going to take at least 24 hours or more to get a hold of..
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Commented:
can you send email to any email @ your new domain ?
if the domain is very new (up to 48 hours) it may take time for all
DNS servers around the world to be updated.

Author

Commented:
No, I have had the domain for a couple of months. I just never did anything with it till recently.

Author

Commented:
And I have sent tests email out of the address to gmail/yahoo with not issues. I just can't get email back.
Any time I send email I get the delivery error.
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Commented:
if you could provide the domain name i could check if it has MX records.
most likely the issue is that either the domain name doesn't have proper MX (Mail eXchange) records and/or internal GoDaddy issue.

Besides that I would recommend for you to use google.com/a :-)

Author

Commented:
I have looked and tried to google it but I can't find anything that matches my issue.
The domain name is mischlerandnurre.com. And I am thinking it might have to do something with my DNS reverse look up though. But I am not sure what I should have in my A (Host) Record because godaddy is hosting the email.
Commented:
i ment use google services (see google.com/a ).
seems MX are configured.
I would recommend either contact godaddy support with the issue and they'll handle it and/or checkout google.com/a and use them for mail services (they have free/pro plans)
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Commented:
The error message means what it says.
The server the email was delivered to rejected the email.

However what is a mystery is that Google and Exchange are mentioned, but you have also said that the domain is from GoDaddy. Do you route email out through Google, in through Outlook? Was this sent from Exchange?

Simon.

Author

Commented:
No, I don't use google or exchange myself. I registered the domain through godaddy. They are hosting the email. You login through a web based client. https://email.secureserver.net/login.php?domain=email.godaddy.com . I can send a email from the account with no issues. It's only when I am trying to send email to my administrator@mischlerandnurre.com that I run into issues. I get the error but I don't know why...I am trying to figure out why it is being rejected. I am not sure if it is a settings I have incorrectly.
Expert of the Quarter 2009
Expert of the Year 2009
Commented:
The error you posted is from an Exchange server and the message was rejected by Google.

Did you sign up for GoDaddy's hosted Exchange service?
Are you sure that you entered the correct email address?

As I said, the error means what it says - the NDR says the user doesn't exist.

The domain name you have entered "mischlerandnurre.com " has MX records that are pointing at Google.

C:\>nslookup
Default Server:  Server:  server.domain.co.uk
Address:  192.168.3.2

> set type=mx
> mischlerandnurre.com
Server:  server.domain.co.uk
Address:  192.168.3.2

Non-authoritative answer:
mischlerandnurre.com    MX preference = 5, mail exchanger = ALT1.ASPMX.L.GOOGLE.com
mischlerandnurre.com    MX preference = 5, mail exchanger = ALT2.ASPMX.L.GOOGLE.com
mischlerandnurre.com    MX preference = 10, mail exchanger = ASPMX2.GOOGLEMAIL.com
mischlerandnurre.com    MX preference = 10, mail exchanger = ASPMX3.GOOGLEMAIL.com
mischlerandnurre.com    MX preference = 1, mail exchanger = ASPMX.L.GOOGLE.com
>

Google is involved somewhere, as is Exchange.

The name servers look odd as well - not only GoDaddy, but also something caled "justfree.com"

Simon.

Author

Commented:
Justfree.com is my webhosting site. I had used a online site to do dns mx lookup and it looked fine but when I did what you did I got the same answers. Now I am confused. I don't understand where it is pulling that information from!

On godaddy's Total DNS Control v 2.19 - I only see two MX records
0        @        smtp.secureserver.net
10        @        mailstore1.secureserver.net

So I have no idea where or how google is showing up?

Commented:
that is also what i saw as the mx records.
don't know where Mestha saw the other records.

Author

Commented:
I think I may have figured it out. The justfree.com website said I had to have their nameservers. Well those name servers point to google for MX records. So I removed them and pointed my A host to them for the website. And left the godaddy name servers. So it will be a couple of hours before I can test it but according to a friend of mine this should work.

Author

Commented:
I had some outside help to fully fix the issue. But they gave me a good start on how to fix the issue.

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