troubleshooting Question

Wrong Name in Exchange Mailbox

Avatar of DLockwood
DLockwood asked on
ExchangeActive Directory
4 Comments1 Solution366 ViewsLast Modified:
OK - Here is a weird one for you. A Woman at my organization got married 2 years ago. I followed what I thought was normal procedures for changing her name and I have not had any problems since doing that. Everything has worked fine.

Now I have set up a Blackberry Enterprise Server and when I add her as a user, it shows her old name. Like this....

I select NewName from Active Directory.
Blackberry then shows an entry on the user screen like this....
/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=OLDNAME

So, of course, we are never able to activate because Blackberry is looking for the wrong name.

Where is it getting the old name from and how do I fix it?

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