troubleshooting Question

Hide emails, or make them private, for user-to-user messages

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MorsVitaEstFlag for Greece asked on
Microsoft Dynamics
3 Comments2 Solutions366 ViewsLast Modified:
Currently we are planning on moving our entire email service onto CRM, without allowing anyone except a rare few to send emails direct from Outlook 2007.

The problem we have is that, naturally, all emails sent from CRM are tracked regardless. For private emails from user-to-user (i.e. meetings, salary questions, etc) can all be easily searched using Advanced Find.

As part of the company policy, we also have the Regarding field as compulsory for all sent emails, so that none can be 'lost' in the system, unrelated to any booking.

We want to try to avoid people searching for these private emails. I came up with the suggestion of having an account (i.e. **INTERNAL PRIVATE**) and to somehow disable the history in this account, and that any email regarding this account to be completely hidden from the search. We could also have another **INTERAL PUBLIC** account for all team emails that are not sensitive.

If this is not possible, then any form of simply clicking a radio button on the email itself to prevent it from being searchable by Advanced Find, and to make it private.

I am not the full administrator, and cannot amend any of the underlying code in the CRM, but I can happily pass this information onto people who can do this.

If anyone can come up with some ideas, this would help us immensely.

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