I have an Exchange 2003 server with Blackberry Professional loaded. We have two users on it. The one, was configured over a year ago, and his works fine sending and receiving. The new user we added can receive emails, but when she sends it gives her the notorious, dreaded Red X.
When first deployed she was a member of the Domain Admin group, by mistake, long story. I removed her from the group last week, and stopped the manager and connection service (not the Router service) for an hour... she never reported if it was working or not, so yesterday she text'd me to report that she has never been able to send. I double checked her group memberships, she is Domain Admin free... I then stopped the actual Router service (along with the manager and connection service) for 40 minutes... She still cannot send as of this morning.
The Blackberry account we have on the server is BPSadmin and she is a member of it with full mailbox access, same as the other user who can send.
At this point I am lost! Questions?