troubleshooting Question

Print Spooler service keeps failing when printing random PDF's

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techitch2Flag for United States of America asked on
Printers and ScannersWindows XPAdobe Acrobat
10 Comments1 Solution1052 ViewsLast Modified:
I am having an issue with  one of my XP machines that was just recently reformatted.  First of all the printing set-up on this machine was tricky.  I have two older dot-matrix (Epson DFX-8500 and FX-880) and one laserjet (HP officejet 1022) hooked up to this one machine.  The HP through USB.  The machine worked fine for a week or two and then one day the user attempted to print (to the HP) a PFD that was mailed to her and the print spooler service failed.  I would start them up and they would fail again.  I'm seeing even ID 7031 and 7034.  I have already run a fixit tool provided by Microsoft and this worked for less then a week and the issues arouse again.  Every time you run that tool you have to set up all your printers again.  I've also done some reg editing suggested by Microsoft.  I have unpluged her HP printer and set her to print those to a shared printer in the next office.  Today she tried to print another PDF from her in-box and when she went to retrieve it the printer was flashing lights....and she said she had to reset the printer but the PDF did not print.  Any suggestions?
ASKER CERTIFIED SOLUTION
Shane Russell
2nd Line Desktop Support

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