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Network scanning not working on Gestetner DSM622

Hi there.

We have a Gestetner DSM622 that we've been using for a long time for PSC.

A few days ago the scan to folder functionality stopped working for no apparent reason. 20 odd users have been setup to scan to a folder on our file share but now none can. When a doc is scanned the message is "Sending the data has failed". The printer still functions fine as a network printer so the NIC is fine im guessing, what could be the issue with the scanning?

I've called Ricoh about it but they've told me the call out charge and its very high for what they call a 'network issue' so I'm trying to avoid that cost if at all possible.

Thanks in advance.

jrtec

One possible reason is if some one changed the the password of the user that the machine is using to acsess the shared folder.
The best you can do is go to web configuration of the machine.
Open the web configuration of the machine by inputing the ip address of the machine in the web browser. (http://machine_ip_address). Go in to administrator mode
One of the following logins should work (type in lower case)
Username: leave blank (don't iput anything)
Password: password
or
Username: admin
Password: leave blank (don't iput anything)

After you login go to the address book and open the destination created in there and check if the fiels are correct.
if for example the in the destinations, in the SMB field you have something like:
\\server\scan
check if that path is correct by inputing in the address bar of the windows explorer.
If it is corrrect than it may not be resolving the name correctly. check if the DNS servers are correctly configured in the network setting or input the path like \\server_ip_address\scan
of if you are using the ip maybe the server ip as changed.
The password being changed is one of the mos comun.

BGilhooley

ASKER

Thanks for the suggestions jrtec.

The password hasnt changed as i am the only IT guy here and nobody else with rights to change it, its a generic AD user account and the password is still right. Also the destination path to the folder isnt changed either, its also in the format \\ip address\share. Server IP also hasnt changed.

The only change that has happened is over last weekend I DC promoed the file server as I needed an additional DC in domain. However I cant see how this would affect things?

In the system log on the web interface the following are logged when trying to scan:
- cannot get directory list(server=192.168.1.252, share=scans). ERR:
- failed to tree connect(server=FMSERVER, share=IPC$). ERR:

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jrtec

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BGilhooley

ASKER

Thanks alot jrtec. learned something there. back up and scanning