troubleshooting Question

Network scanning not working on Gestetner DSM622

Avatar of BGilhooley
BGilhooley asked on
Printers and Scanners
4 Comments1 Solution3160 ViewsLast Modified:
Hi there.

We have a Gestetner DSM622 that we've been using for a long time for PSC.

A few days ago the scan to folder functionality stopped working for no apparent reason. 20 odd users have been setup to scan to a folder on our file share but now none can. When a doc is scanned the message is "Sending the data has failed".  The printer still functions fine as a network printer so the NIC is fine im guessing, what could be the issue with the scanning?

I've called Ricoh about it but they've told me the call out charge and its very high for what they call a 'network issue' so I'm trying to avoid that cost if at all possible.

Thanks in advance.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros