troubleshooting Question

Network scanning not working on Gestetner DSM622

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BGilhooley asked on
Printers and Scanners
4 Comments1 Solution3160 ViewsLast Modified:
Hi there.

We have a Gestetner DSM622 that we've been using for a long time for PSC.

A few days ago the scan to folder functionality stopped working for no apparent reason. 20 odd users have been setup to scan to a folder on our file share but now none can. When a doc is scanned the message is "Sending the data has failed".  The printer still functions fine as a network printer so the NIC is fine im guessing, what could be the issue with the scanning?

I've called Ricoh about it but they've told me the call out charge and its very high for what they call a 'network issue' so I'm trying to avoid that cost if at all possible.

Thanks in advance.
ASKER CERTIFIED SOLUTION
jrtec

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