Playing videos on Microsoft's web site doesn't work

sirbounty
sirbounty used Ask the Experts™
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I'm trying to watch the videos under Feature
http://windows.microsoft.com/en-us/windows7/products/compare
None of them work for me - I get the initial image with the 'play' button, I click it and it says 'connecting', then 'ready', but nothing.
In the new window - I have a play button that refuses to play anything.

I'm running Win7 with all updates.  I have actually been able to download one of the videos (one of them had a link to do so) and could watch it in Windows Live Movie Maker, so I'm not sure why it doesn't work on the web site?

Any suggestions?
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noxchoIT Product Manager
Top Expert 2009

Commented:
It asked me to install Windows Media Player 11 but worked without it.
Is your internet connection stable and fast?
Top Expert 2007

Author

Commented:
Yes - no problems with the internet.
Obviously I'm on WMP12.
Make sure to use IE8 with the latest version of Silverlight installed.  Any other browser will force you to download.
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Top Expert 2007

Author

Commented:
I've tried with 2 browsers, one was IE8 - but neither asked me to d/l Silverlight
Top Expert 2007

Author

Commented:
and I did try their 'recommendations' - none helped obviously...
noxchoIT Product Manager
Top Expert 2009

Commented:
I run it fine via firefox on XP.
Still the problem could be in internet. What are the speed of download from MS page for you?
Top Expert 2007

Author

Commented:
Haven't tried FF yet - but doing it now...
Top Expert 2007

Author

Commented:
Hmm - FF prompted to d/l...and to choose the player - WMP was selected by default.
By doing so, when WMP loads from that, I get:

Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.
I have tried in Ie8 in Win7 64 Bit with Silverlight installed.  I have tried in Opera, Firefox, Chrome and Safari.  Only IE played the video.  The rest prompted me for the download.
noxchoIT Product Manager
Top Expert 2009

Commented:
Lack of codacs. Download and install codac pack.
Top Expert 2007

Author

Commented:
some videos play fine from other sites.
Any suggestion for codecs to install?
IT Product Manager
Top Expert 2009
Commented:
Top Expert 2007

Author

Commented:
To clarify - the videos are on the windows  vs. windows tab...
Top Expert 2007

Author

Commented:
Tried from Vista laptop and it works with ie8.
D/l codecs now (though I've used klite before - maybe it wasn't kept on after the upgrade)...
Top Expert 2007

Author

Commented:
It's prompted me to remove "Vista codec pack", so apparently I wasn't using Klite on this machine...however, even after installing, it still doesn't work. : (
Top Expert 2007

Author

Commented:
I noticed on my vista laptop, it goes from connecting to buffering %s, then to ready.
I don't get that on this device - it goes immediately to ready...does that help?
noxchoIT Product Manager
Top Expert 2009

Commented:
Hmm, very strange. Can you install this player then: http://www.videolan.org/mirror-geo.php?file=vlc/1.0.2/win32/vlc-1.0.2-win32.exe
I have it installed also =)
could affect somehow.
Top Expert 2007

Author

Commented:
Have used that one before as well - downloading now...
Top Expert 2007

Author

Commented:
Nope - same thing. : (
noxchoIT Product Manager
Top Expert 2009

Commented:
Opera or Chrome on the same machine? Possibly they will give the clue to the problem.
Top Expert 2007

Author

Commented:
Chrome - yes, same thing there...
Top Expert 2007

Author

Commented:
Although chrome opens the player 'full screen' (browser screen that is), there's no other notable difference...
Top Expert 2007

Author

Commented:
Hmm - now I've lost sound in some working vids...going to reboot and retry...stay tuned
Top Expert 2007

Author

Commented:
Works in IE & chrome now - not entirely sure what did it, maybe I just needed to reboot after klite was installed.
Thanks!
noxchoIT Product Manager
Top Expert 2009

Commented:
=)) Lol. Glad to hear it worked for you.
Take care.
Nox

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