Cutting a long story short we have a user who's iphone is not getting incoming emial via Active synch. We have done thorough invesitgaitons and concluded there is a problem with his mailbox (other users work fine).
The problem did start occuring when he moved many emails out of his main inbox into PST files. AT this point he stoped receiving emails on his iphone.
As others users work fine with iphone we have to conclude it's his mailxbox.
It has been suggested that either we perform an exchange mailbox defrag OR we export all the emails. Delete the mailbox through "exchange tasks" and then create a new one and re-import.
1) I welcome if there are other opinions on which is the best approach
2) does anyone else know of other ways for reparining the mailbox.
Thanks in advnace for any input.