where i can get a ready templet of a Help Desk form?

asrawahi used Ask the Experts™
I am managing a university help desk section. I need some help to start working with a paper templet to manage the clients of my help desk request.

Do any one knows or can give an idea of which fields can be included in the help desk form. If there is any ready made form that can be used as an example is welcomed.

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Senior Solution Architect
Most Valuable Expert 2015
Top Expert 2015
This is a very detailed breakdown for some of the things you can incorporate into your helpdesk form. This should help you create a helpdesk form for your companies needs.

Hope this helps
You could consider an electronic format using open source software such as Request Tracker (http://bestpractical.com/rt/) or look at the fields incorporated into the software....


Not to the level that i wanted.

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