Exchange database not being backed up

pritam25shitole
pritam25shitole used Ask the Experts™
on
hello Experts,
i am not able to backup the exchange store using NTBackup. I am backing up the system state and Exchange store separately.also the exchange db is on separate drive as the OS. here is the report.

any help on this would really be appreciated.

thanks
Pritam
Backup Status
Operation: Backup
Active backup destination: File
Media name: "ExchangeStore.bkf created 23/10/2009 at 11:14"
 
Volume shadow copy creation: Attempt 1.
Backup of "XXXServer\Microsoft Information Store\First Storage Group"
Backup set #1 on media #1
Backup description: "Set created 23/10/2009 at 11:14"
Media name: "ExchangeStore.bkf created 23/10/2009 at 11:14"
 
Backup Type: Normal
 
Backup started on 23/10/2009 at 11:14.
The 'Microsoft Information Store' returned 'Backup is already active.' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.' from a call to 'HrESEBackupClose()' additional data '-'
The operation was ended.
Backup completed on 23/10/2009 at 11:14.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second
 
----------------------
 
The operation did not successfully complete.

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Commented:
Which Service Pack are you running for Windows 2003 Server?

Author

Commented:
it is a Small bussiness server, SP 1
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Commented:
The best thing is to create 2 seperate jobs one for the OS & System State and 1 for Exchange.

There was a known issue with this prior to SP1: http://support.microsoft.com/kb/820272
But if your using SBS SP1 you should have Windows 2003 SP2
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Author

Commented:
well i do have seperate jobs for OS and Exchange. any idea?
Awarded 2009
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Commented:
Do you by anychance have Volume Shadow copy enabled on the volume where the Exchange Database is?

Author

Commented:
no, the Volume Shadow copy is not  enabled on the volume where the Exchange Database is
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Expert of the Year 2009

Commented:
Stating the obvious - you have ensured that there isn't an NTBACKUP session running in the background?

Simon.

Author

Commented:
hi Mestha,
yes i checked it- there is no NTBACKUP session running in background
Check your Event viewer and post any errors in there that are generated from the backup.

Author

Commented:
here are the event logs
Event Type:	Error
Event Source:	NTBackup
Event Category:	None
Event ID:	8001
Date:		23/10/2009
Time:		11:10:35
User:		N/A
Computer:	XXXSERVER
Description:
End Backup of 'XXXSERVER\Microsoft Information Store\First Storage Group' 'Warnings or errors were encountered.'
 
 	Verify:  On 
 	Mode:  Append 
 	Type:  Normal 
 
Consult the backup report for more details.
 
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
 
 
 
Event Type:	Error
Event Source:	NTBackup
Event Category:	None
Event ID:	8019
Date:		23/10/2009
Time:		11:10:35
User:		N/A
Computer:	XXXSERVER
Description:
End Operation: Warnings or errors were encountered. 
Consult the backup report for more details.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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what is the command that you are running specifically?  I am wondering if the Mode Append has anything to do with it.  Since this is the first backup you are running you may want to run it without the
/A

Author

Commented:
this is the script with REPLACING
C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\exchangeBkp.bks" /n "ExchangeStore.bkf created 23/10/2009 at 21:03" /d "Set created 23/10/2009 at 21:03" /v:yes /r:no /rs:no /hc:off /m normal /j "exchangeBkp" /l:s /f "M:\ExchangeStore.bkf"


and the event log is below
Event Type:	Error
Event Source:	NTBackup
Event Category:	None
Event ID:	8001
Date:		23/10/2009
Time:		21:07:54
User:		N/A
Computer:	XXXSERVER
Description:
End Backup of 'XXXSERVER\Microsoft Information Store\First Storage Group' 'Warnings or errors were encountered.'
 
 	Verify:  On 
 	Mode:  Replace 
 	Type:  Normal 
 
Consult the backup report for more details.
 
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Was the error the same in the backup log?  Also I'm not so sure that the backup location is advisable

@C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\exchangeBkp.bks

That is a mouthful....why not back it up to a different directory..something a little simpler...@C:\Backups\exchangeBkp.bks

You get successful OS and System state backups?

Author

Commented:
yes i get successful OS and system state backup. i get the error even if it is not a scheduled backup.
the backups were successfull untill we had our tape drive failure and now we are using an external drive (temporarily).
did you completely uninstall the old tapedrive from the server.  I have seen this be an issue with other backup softwares.

Author

Commented:
no, i havent. but sorry but i dont know how it affects..do you mind explaining me.
thanks
Sure....I have seen it where the old drive that died or was removed or whatever is referenced within the backup program itself...statically, like with an .ini file or within the registry etc.  If you just pop out the tape drive and pop in the new one, the old drive is never removed from the software properly and backups fail when they run....regardless of whether the world seems to be OK within the GUI of the software.  I make it a point that if a drive needs to be replaced, upgraded etc. that I go in and uninstall it from the device list on the computer, then remove it physically and THEN install the new drive.

I know seemed weird to me too when I first had to do it...but it does happen.
hi experts, finally this is solved! there was some reporting service that used to run at the same time. tried running at different time and it was solved.
thanks for your help

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