Can't print

Sabrastang
Sabrastang used Ask the Experts™
on
I have a user using Windows XP pro and it seems for about 2 weeks every 2 months or so she cant print. She will call me up and say that she cannot print. I will then remote into her computer, go to services.msc and go to her print spooler which is running, then I will stop it and restart it and she will be good to go. Until I get the call again the next day. Any ideas?
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Commented:
Hello,

Does her machine have the latest printer driver?  Also, does the O/S have the latest MS updates?

Commented:
Another thing you can do- remove her printer and re-add it.  This may fix the problem.

Author

Commented:
It's not just to one printer though. It's to all on the network, and no one else there has this problem. I will check to see if she is updated but im 99 percent sure she is.
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Commented:
Kewl.

Remove the printer from her machine and re-add it.  I have a similar problem in the past.

Author

Commented:
Alright, I will try it and keep you updated.  Thanks
Top Expert 2009
Commented:
Take a look at the following:

http://support.microsoft.com/kb/934885

The work around this for this problem is to restart the spooler service like you are doing, but it explains there is a registry fix for it... take a look, might help you out!

Cheers,

Stu...

Commented:
Sounds good Sabrastang.  :)

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