VMware converter 4.0 fails with an error "Unable to create VSS snapshot 2147754767"

CUOL-MIS
CUOL-MIS used Ask the Experts™
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I am trying to convert a physical server to a virtual image using the VMware converter software and I am getting an error "Unable to create a vss snapshot of the source volumes 2147754767 (0x8004230F)".

I have confirmed that the Volume Shadow Copy and the MS Software Shadow copy provider services are set to Automatic and started. This server also has Acronis and a Backup Exec Agent installed, but for the time being all those services have been disabled.

I ran "VSSADMIN list writers" from command prompt on the source server and it states that all writers are in stable state w/o errors.

In the eventlog of th sorce server I am getting the following event ID: 12293






error = (converter.fault.VSSSnapshotFault) {
      dynamicType = <unset>, 
      faultCause = (vmodl.MethodFault) null, 
      errCode = "2147754767 (0x8004230F)", 
      msg = "Unable to create a VSS snapshot of the source volume(s). Error code: 2147754767 (0x8004230F).",

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nappy_dThere are a 1000 ways to skin the technology cat.
Commented:
If you already have other VSS copies try deleting them or disabling the service and re-run the converter.

Author

Commented:
The only other VSS service I have is Acronis VSS writer, however I stopped and disabled it - same error

Author

Commented:
I also tried converting another server and I am getting the same error..stange
Not sure if this is your problem, but 99% of the time vss fails for me its missing harddrive space. vss needs at least 300 mb of harddrive space, but i have seen installs that need up to 1 gb for a sucessfull vss copy.

keep in mind this is on the system partition, and any drive it has to copy from.
i found an intresting article here: http://kb.backupassist.com/articles.php?aid=2971

it sounds like this is your solution.

please let us know how it went for you.

Author

Commented:
On the target server I have 0.98GB available on the system partition which size is roughly 11GB. I read this article and it almost sounds like I need to uninstall any 3rd party applications that are using VSS, like Acronis which we have installed on the server. The only problem with that is down time - Acronis requires a reboot to install and uninstall, and unless I know for sure that this will fix the problem I cannot justify taking the server down :(

I did however run the "vssadmin list providers" command and I am not seeing any errors!

Author

Commented:
P:\>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

Provider name: 'Acronis VSS HW Provider'
   Provider type: Hardware
   Provider Id: {f5dbcc43-b847-494e-8083-f030501da611}
   Version: 1.0

Author

Commented:
P:\>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {fb135677-cbda-4888-85b8-0fbf78c7eb5f}
   State: [1] Stable
   Last error: No error

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {76830c95-5585-4a0a-9e91-49a8ed8d4d43}
   State: [1] Stable
   Last error: No error

Writer name: 'TermServLicensing'
   Writer Id: {5382579c-98df-47a7-ac6c-98a6d7106e09}
   Writer Instance Id: {6e80eb96-ed2f-41ee-b457-89b914aa18ee}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {f0423da7-0d43-40cb-9f38-92b75b927250}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {c6c907d7-f71d-4a91-9252-0b00165e26b6}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {ae6a2243-3943-4c09-a909-1762d9668f07}
   State: [1] Stable
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {6683e2ac-ca75-4e25-86b9-04250d4ddb74}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {d489c338-6c2e-4035-8395-871188e3840d}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {48ac5869-d42b-4a01-8142-8a9e549b07a6}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {19863404-c715-4d8c-a640-435fde9c6ce2}
   State: [1] Stable
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {bfa96813-59b5-4cb9-ae3c-526400d3c0de}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {fef6a5ae-db7a-4cf7-a32a-e7eebb34315a}
   State: [1] Stable
   Last error: No error





is there any way to free up a little more space ? ( just a few megs like 200 ?)

i cant promise it works, but from your errorcode in your log it seems like its the closest i could find.

you can try and add a USB drive and set the VSS snapshot to reside on that disk until youre done cloneing. (that can be done online)

i used vssadmin in cmd.exe to edit it. i think it can be done with a GUI too from properties on the drive in question.
be sure to remove the snapshot part from the drive with less space ! :)

to get you started with vssadmin try running "vssadmin list shadowstorage" this will list your drives and allocated shadow copy storage.
add a usb drive...

go to my computer. right klick your c drive. select propeties. select the tab shadow copies.

here select c:\ and press settings. now you can change your storage location in "located on this colume".

make sure the maximum size is limited to the size of the usb drive.

Author

Commented:
I was able to increase the free space on the C:\ to 1.07GB - same error. I will try the USB drive trick and if that fails I guess I will have to remove Acronis and try it again.
have you tried useing vmware converter to import the virtual machine from the acronis image? i think i read somewhere that its possible. this yould also enable you to use your acronis backup that already works.

Found it:

http://www.vmware.com/products/converter/faqs.html

read under:

What 3rd party images are supported with VMware vCenter Converter?

    VMware vCenter Converter can currently import system images (Windows operating system only) from:

        * Symantec Backup Exec System Recovery (formerly LiveState Recovery)
        * Symantec Backup Exec
        * Norton Ghost
        * Acronis True Image
        * StorageCraft
        * Parallels Desktop

    It can also import Microsoft Virtual PC and Virtual Server formats.

I think this is the way to go if you already have acronis true image ?

Author

Commented:
Ha! This might be a very good workaround! Let me give that a shot right away!

Author

Commented:
Couldn't get a definitive answer to my question, but I was provided with a great workaround that allowed me to achieve my goal.
how did it go ? :)

Author

Commented:
The conversion was a success, however I do not have a VMWare server running at the moment to test it. I hope the vmdk will fire right up...
you can get vmware player and fire it up if you want to be sure :)

http://www.vmware.com/download/player/download.html

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