Attaching USB External Hard Drive to Slingcatcher

BrentArmstrong
BrentArmstrong used Ask the Experts™
on
I have a Slingcatcher which is an excellent piece of equipment.I was able to attach a FAT32 formatted external hard drive to it and it worked fine for about a week. Now it won't recognize the hard drive. I scanned for errors on my computer - nothing. I reformatted it - no luck. The hard drive is 1TB so I thought it was the size that was the problem. However, I tried a 250Gig drive formatted to FAT32 (that's what Slingcatcher apparently needs) and still no luck.

Their website is www.slingmedia.com

As I said, it's a pretty cool device but not when the hard drive cannot work!
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Have you tried to reset it??

Try to disconnect from power and hold the power button for 30 seconds.

Best

Mike

Author

Commented:
Did not work
Have you used Sling forums??

http://www.slingcommunity.com/blog/entry/34380/SlingCatcher-Update-Adds-Near-HD-and-Network-Streaming/

Have you asked Sling Support for help??

We have team members available for phone support 7 am to 7 pm Pacific time seven days a week. Call us at 877.GO.SLING (877.467.5464).

Have you done all the updates:??

http://support.slingbox.com/get/KB-2000024.html


You could also try RESET it to Default settings.

Best

Mike

Author

Commented:
I will try all of that. Do the 877 numbers work in canada?
Here is the support for Canada

If you need additional customer support, please call us at 877.326.6496 during the hours of 8am-11pm EST Monday through Friday, 12-6pm EST Saturday and Sunday. If you are outside of Canada but still need support please call us at 905-305-6526.If you need additional customer support, please call us at 877.326.6496 during the hours of 8am-11pm EST Monday through Friday, 12-6pm EST Saturday and Sunday. If you are outside of Canada but still need support please call us at 905-305-6526.

Here is general support line (probably US)

Corporate Headquarters:
Sling Media, Inc.
1051 E. Hillsdale Blvd, Suite 500
Foster City, CA 94404
+1 650 293 8000
+1 650 293 8800 fax

Best

Mike

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