Dell E6500 bsod when undocking

menhouse
menhouse used Ask the Experts™
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I have a Dell E6500 that is getting a BSOD when the user undocks it.  The error code is 0x00000044 (0x8576008, 0x00000064, 0x00000000, 0x00000000).  This is on Windows XP SP3.  Suggestions?
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I've resolved similar issues with Dell's by updating the video driver. Sometimes I had to go as far as updating the laptop chipset and/or the BIOS. If you update the BIOS be certain that you update for your SPECIFIC make/model or you will ruin the system.
Just go to Dell.com and select the For Home option and then Support Services and Drivers. Then enter your Service Tag information. From there you can select and update your drivers. I would start with the video and then chipset drivers.
Top Expert 2007

Commented:
First eliminate any hardware issues.

Try a different docking station, and check that docking station on a different laptop

2) If not hardware then get the latest Dell drivers and see if they are any help.

I hope this helps !

Author

Commented:
We had tried the different docking station previously.  No change.  Also tried updating video driver, chipset driver, and bios.  It still gave a BSOD on undocking, but a new code.  This time it was 0x0000008e (0xc------5, 0x0022a82d, 0xa72d8c64, 0x000000000)
Top Expert 2007

Commented:
If still under warranty call Dell
Otherwise, it could be a motherboard issue

Author

Commented:
Oddly enough, a day or so later, the user got a dialogue when undocking that they had not received previously asking if the wanted to save the new settings.  And, presto, success!

Thanks!

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