A user has full control over a document library but when they select a document to edit, the option to open in read only or edit is not shown. The user has to select "Edit with Microsoft Excel"(or word depending on the type of doc) from the drop down menu. The program opens with the download progress dialog box, but goes no further. At times after about 10 min the document will open but in "read only". No other users are having this issue. I have uninstalled sharepoint service support tools from office and reinstalled them. The user is using Office 2003.
Any suggestions is appreciated.