Windows 7 no Dvd rom or emulated ROM will work - CODE 19?????

doregoborrego
doregoborrego used Ask the Experts™
on
Can't get any DVD ROM to work nor emulator on windows 7 just gives me the below error

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Is anyone else having this problem, how cani fix .....

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leakim971Multitechnician
Top Expert 2014

Commented:
Hello doregoborrego,

RC ?

Regards
Commented:
Reinstalling the driver wont work, you have to delete the lower and upper filters in the registry. Microsoft has a fix and explanation how to do it manually if you prefer. Here is the link:
http://support.microsoft.com/kb/314060/en-us

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Commented:
Cheers thanks guys.

Just deleted upper filters and sorted it.

Sure this happened after I installed Itunes!

Cheers

Dorego

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