Palm sync to Entourage fails with error = #-1

splait
splait used Ask the Experts™
on
I am trying to set up a sync from my Palm Treo 755p and Entourage 2004.  The system is a MacBook running OS 10.5.8.
There is plenty of RAM and disk space.  I have run the Office 2004 Handheld Sync Installer and configured HotSync to use the Entourage conduit and removed the others to a "disabled" folder.

When I run a sync, I get

"Before you can synchronize with the applications on this handheld device, you must enable synchronization in the Entourage Conduit Settings dialog box. For the latest information on compatibility issues and solutions, visit the Office 2004 Web Site synchronization failed
Entourage Conduit synchronization failed
Entourage Conduit failed (error = #-1)"

I cannot find out much about Entourage 2004 on the site.

Any ideas how I get past this?
HotSync 3.2.1 started 10/25/09 1:34:01 PM
Local Synchronization
OK Install
OK Voice Memo
OK Media
OK Note Pad
Before you can synchronize with the applications on this handheld device, you must enable synchronization in the Entourage Conduit Settings dialog box. For the latest information on compatibility issues and solutions, visit the Office 2004 Web Site synchronization failed
Entourage Conduit synchronization failed
Entourage Conduit failed (error = #-1)
OK Install
    Backed up CarrierProfiles2.pdb
    Backed up Queries.pdb
    Backed up MMIDCache1.pdb
    Backed up Messages Database.pdb
    Backed up NetworkProfiles2.pdb
    Backed up psysLaunchDB.pdb
    Backed up Saved Preferences.prc
OK Backup
Last sync time and PC ID updated on handheld
HotSync Complete 10/25/09 1:34:11 PM

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See if you can find anything here:  The  Entourage Help Page - Using Palm with Entourage:

http://www.entourage.mvps.org/palm/index.html

Author

Commented:
strung -

You always seem to be around when I need you!

I will check this out a little later and let you know what I find.

Thanks!

Author

Commented:
strung -

That worked!   There was a single setting I was missing that wasn't in all the other posts I read, but was in the one you pointed me to.

Thanks!

Author

Commented:
Yahoo!

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