ASUS - First Run - "The computer restarted unexpectedly or encountered an unknown error..."

orangutang
orangutang used Ask the Experts™
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I have a newly bought ASUS Windows 7 computer that gave me an error like this when I first turned it on:
The computer restarted unexpectedly or encountered an unknown error...
If I click ok to restart, it pops up the next time. I think I turned off the computer the first time because I didn't have the monitor connected right. I connected it and turned it on and got the error. The computer came with a recovery DVD. Should I try to use that or should I take it back? Thank you
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Commented:
You might've turned it off when it was running the very first initial setup which build all the Windows file for your computer accordingly. Normally, when that message pops up it gives you a couple of options and one is to start the computer normally. If that doesn't work for you try some of the other options.

If nothing works then go for the recovery DVD, that is always easier than taking the computer back! They will probably run the recovery themselves instead of giving you a new computer anyway.

Author

Commented:
I'm not sure how to use the recovery DVD though. When I use it, it has 3 partitions. I can choose to restore the system to a partition or to the whole HD. Does that just recover the data or does it reinstall Windows?

Commented:
Recovery CD wipes your system/data partition and copies a fresh installation of Windows. It recovers all the Asus data along with your Windows files, but it does not keep your documents or any extra programs that you might have installed. In your case, since it is a brand new computer, you wouldn't need to worry about that.

There is also a chance that you have a recovery partition on your computer (since you mentioned you see 3). In that case, you don't even need the cds, When booting, hit F9 (I think) and it should go into the recovery partition. It'll ask if you want to recreate all the partitions, or just format and reinstall. It will also ask if you want 2 partitions or 1, etc.
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Author

Commented:
When I press F9, it give me a boot manager window that has an option to choose "Windows Setup [EMS] Enabled" but that's about it. If I use the recovery CD, which partition should I choose? Should I choose choose to recover the whole HD? I don't know what each partition is for. The first is about 10gb, the second is about 300, and the third is about 400. Should I just choose to recover the system to the entire HD?

Commented:
I'm going to guess the 10GB is the recovery partition which you should leave alone. The Windows Setup [EMS] is the emergency management services, so you can skip that. If you have the option to recover the whole hard drive then go for that.

Author

Commented:
But if I recover the system to the entire HD, all partitions will be erased including the 10gb partition.
Commented:
Here are your options for a recovery website. You can simply go with 'Recovery Windows to the first partition only'. Also note that this will remove the C: drive, not the recovery partition (if you have one):

 Recover Windows to the first partition only - Most probably this is the option you want to use as this will only wipe the first hard disk partition [the original Vista system partition that you have just messed up] and leave the other partitions intact, so that you will not lose your valuable data for example on D: drive. However, this option will destroy all data on your C: drive.

 Recover Windows to entire HD - Most probably this is not what you want. This option will wipe out whole hard disk - so you will lose all your data. Use this option only if you really want to destroy all data on your HD. Just to make sure: This option will destroy all data on your hard drive

 Recover Windows to entire HD with 2 partitions - Most probably this is not what you want either, as this will wipe out whole HD and create two partitions for C: and D: drive - and you will lose all your data. Use this option only if you really want to destroy all data on your HD, or you have just bought a new hard disk and want to re-install your system. Just to make sure: This option will destroy all data on your hard drive

Author

Commented:
But it's a new computer so it doesn't matter if I lose any data as long as Windows runs. It's a new computer so I don't see why it would have a Vista partition on it.

Author

Commented:
I just recovered the system to the entire HD so now there's only one partition. I hope I didn't do something wrong. It seems to be working okay now, though.

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