Cisco network module not showing up in configuration

adamshields
adamshields used Ask the Experts™
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The router (Cisco 3725) has two integrated FE ports but I added a NM-1FE-TX so I would have a third. The module shows up in a inventory list but not under the version or config. I confirmed the card works by putting it in a 2600 router and the card performed fine. The diag shows the port as disabled? Is there a way to determine if this platform does not support the card which seems odd since it works fine with the 2600s.

sh inventory:
NAME: "Unknown", DESCR: "Unknown"
PID: NM-1FE-TX=        , VID: 1.0, SN: 19197804

sh ver:
Cisco 3725 (R7000) processor (revision 0.1) with 248832K/13312K bytes of memory.
Processo
R7000 CPU at 240MHz, Implementation 39, Rev 3.3, 256KB L2 Cache
2 FastEthernet interfaces
1 Serial interface
2 Serial(sync/async) interfaces
1 Channelized T1/PRI port
DRAM configuration is 64 bits wide with parity disabled.
55K bytes of NVRAM.
125184K bytes of ATA System CompactFlash (Read/Write)

sh diag:
Slot 2:
        Unknown (type 68) Port adapter
        Port adapter is disabled
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware revision 1.0           Board revision G0
        Serial number     19197804      Part number    800-03490-02
        FRU Part Number     NM-1FE-TX=
        Test history      0x0           RMA number     00-00-00
        EEPROM format version 1
        EEPROM contents (hex):
          0x00: 01 44 01 00 01 24 EF 6C 50 0D A2 02 00 00 00 00
          0x10: 80 00 00 00 00 04 04 00 FF FF FF FF FF FF FF FF
          0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x30: FF FF FF FF FF FF FF FF FF FF FF FF
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I can't tell for sure based on your abbreviated 'sh ver', but this could be due to the router running an incompatible IOS version.  The minimum IOS version you need to run to support the NM-1FE-TX in the Cisco 3725 is 12.2M.

Hope this helps...

Mike

Author

Commented:
System image file is "flash:c3725-adventerprisek9-mz.124-25b.bin"

The IOS version shouldn't be the issue.
The latest and greatest on the IOS!  :)

Unfortunately, a review of the Cisco Security Advisor (http://tools.cisco.com/Support) does not list NM-1FE-TX on it's Supported list.  It does list NM-1FE-FX though.

Perhaps a different IOS feature set would support the card.  I would suggest contacting Cisco Support for a final answer if possible.

Mike
Network Consultant
Commented:
According to the data sheet that NM is not supported on the 3725:
http://www.cisco.com/en/US/prod/collateral/routers/ps282/product_data_sheet09186a008009203f.html

Also, if you look here in this document it shows that module as N/A on the 3700 series routers:
http://www.cisco.com/en/US/products/hw/routers/ps274/products_data_sheet09186a0080091b89.html

Author

Commented:
Thanks for the help.

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