troubleshooting Question

Attachment filename changing automatically

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bobox00Flag for United States of America asked on
Microsoft OfficeOutlookOffice Suites-Other
5 Comments1 Solution372 ViewsLast Modified:
One of my users complained as follows:

"In this past week, when various individuals send me a file, it opens with a very usual file name.

For example, this morning XXXX sent me a file which he titled WwwwwwwHHHChemicalsDraft102309.pptx.  That was the file name of the attachment to his email message.  When the file opened on my computer, it had the file name Ppt0000008.ppt.  This has also happened with files sent to me by ZZZZZ and DDDDD that I can explicitly recall.  It has happened with both PowerPoint and Word documents.  All of these have occurred this week, with no prior instances of this happening."

This is for outlook 2003, windows xp and exchange server 2003. I understand that page numbers also get missing.

I opened PPTX and DOCX files with Office 2003, using the compatibility pack. The file names did not change.
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