troubleshooting Question

Dell Vista error code 7B, hang at black screen after login, factory retsore

Avatar of rh5757
rh5757Flag for United States of America asked on
Laptops NotebooksWindows Vista
20 Comments1 Solution1062 ViewsLast Modified:
I am trying to get Latitude E4300 to boot into Vista
Business. A week ago it started exhibiting the following problem (suspiciously after
some Windows automatic updates): It will get to the Login screen, but after I select
a user and type in the password, it goes to a black screen with a responsive white
mouse cursor. It does not proceed, even after hours: it does not respond to CRTL-
ALT-DEL, and the HD light shows minor periodic activity. Same behaviour in Safe
mode, and with another user profile. During booting in safe mode there is a short
pause at crcdisk.sys.

I have attempted the following:
1) run dell diagnostics from F8 boot menu - (passed)
2) removed HD and attached to another system and run chksdk /f /r /b  (no errors or
bad sectors found)  I was able to view the HD contents and copied off the user data
files.
3) run Startup Repair from the F8 Dell menu (no change)
4) disabled all non-essential devices in BIOS to see if hang caused by hardware
failure (no change)
5) Restored system state to 2 different earlier restore points (no change)
6) when I try to boot from a Bart XPE CD I get a BSOD and Error Code 7B ( I was
trying to create a new user profile in case all the existing ones were corrupt)

Do you have any suggestions, short of full re-install of the OS?

How do I restore the HD to factory state? I don't have any separate Dell OEM
recovery CD's with Vista Business or Dell drivers. When I boot using F8 I can get
the "System Recovery Options" menu, but it does not include a choice "Dell
Factory Image Restore". It has only:
Startup repair
System restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

From a cmd prompt using Diskpart I can see Disk 0 with 3 volumes:
Volume 1 X: Recovery 2GB
Volume 2 C: OS 231GB
Volume 3 no letter   FAT 125MB Hidden
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 20 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 20 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros