Windows 7 Home Premium - Screen Freezing

CompTeck2255
CompTeck2255 used Ask the Experts™
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Hi All,

I am having some issues with Windows 7. After getting past my installation HDD detection issue, I have now encountered a screen freezing issue. I have hardly any software at all installed on my computer as I have just loaded Windows 7 so I am hoping that there shouldn't be too many programs that are causing conflicts.

What is happening is when I am using my computer normally it will randomly just lock up, I can't move the mouse or start task manager, the system is just useless. So I have to force fully power down. This has only happened once to me but I have also encountered this issue with the RC when it was installed.

One thing I have found out is when it did lock, I opened up the event viewer and found out at about the time it locked this error was logged.

The Windows Search service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Now I am assuming that is the service that gets activated when you hit start then start to type. I wasn't using that at the time though.

If anyone has any suggestions or solutions to my issue it would be much appreciated.

Thanks in advance,
CompTeck2255.
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Hi CompTeck2255.

There could be two issues. Either it is seriously virus affected or
its need update for OCM card. if virus affected than go for a virus scan or else download the COM card updates and update your system.

Author

Commented:
Hi pramodbugudai,

Thanks for your reply. As I have mentioned before this is a brand new fresh install of Windows 7 also with an Internet Security Suite installed, so a virus would be very unlikely.

However this OCM card you are referring to could be an option to explore. What exactly is a OCM card and where would you suggest I download the updates from?

Thanks,
CompTeck2255.

Commented:
Just to check if this issue is really related to the Windows Search service:

When logged in, press the WIN-key and the R-key simultaneously, type in 'services.msc' and hit ENTER. Scroll down to the 'Windows Search'-entry, double-click on it and choose 'Disabled' as the startup type and then reboot.

Is the screen still freezing after some time?
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Author

Commented:
Hi JBlond,

Thanks for your reply. I have now disabled the search service and have rebooted. I will see how that goes. I will have to give it a couple of hours of normal running to test if it has fixed the issue. But I will report back asap if it does occur again.

What does it mean if the search service is causing my issues? I do use the search function on a frequent basis when finding programs.

Commented:
That's the reason why I began my post with "Just to check".

Disabling the Windows Search-Service will affect and slow down all search functions in Windows 7 and that's something I wouldn't want to turn off forever, but its worth a try to locate what causes the issue.

By the way... which Security Suite do you use?

Author

Commented:
Hi JBlond,

Right OK, no worries. I use Kaspersky Internet Security 2010.

Author

Commented:
Hi All,

Just a quick update before I shut down my computer for the night. Since I have disabled the search service I have been using the PC as normal to try and replicate it by download a file watching a video and installing an application and it hasn't frozen since.

I have done some further researching and found out that Kaspersky could be causing me some issues but they said it only affected versions lower than 9.0.0.736, I currently have that version installed so there for it shouldn't be having any effect on the system so there for it must be something to do with the search service.

What do you recommend?
Commented:
The next step I would try is to disable  Kaspersky and then change the startup type of the Windows Search service back to 'Automatic (Delayed)', restart the computer and check if Kaspersky is still disabled.

If the computer remains stable with the Search-service running but with Kaspersky disabled, enable Kaspersky again. If the computer freezes again, you should contact the Kaspersky-support about that.

Commented:
If you boot into safe mode do you still get a screen freeze.  If everything works fine in safe mode then it's probably video or sound.

Author

Commented:
Hi JBlond,

Thanks for your assistance.

Regards,
CompTeck2255

Author

Commented:
Hi All,

The Kaspersky version I was running is buggy. I have uninstalled it and will wait for a new version.

Thanks for all the help guys :).

Kind Regards,
CompTeck2255

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