troubleshooting Question

Unable to TRACK IN CRM

Avatar of Barry Kay
Barry Kay asked on
OutlookWindows Server 2003Enterprise Software
5 Comments1 Solution1996 ViewsLast Modified:
We are running MS Dynamics CRM 4.0 with the oulook client on Outlook 2007.
Recently we have not been able to Track certain emails in CRM from out look.

If you open certain emails and click on "Track in CRM" you get the following error.

"An error has occurred, Try this action again. If the problem continues, check the Microsoft Dymanics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."

You can track emails the have been sent to you directly. No forwarding or replying within the email.
If an email is replied to or forwarded and you want to track it, you can forward it to yourself and then you are able to track it.

I have also updated the server and outlook clients to CRM Rollup 7 realease on 22 October, but we continue to have this issue.

Has anyone else experienced this and fixed it?
What can we do?
Barry KaySystems Engineer

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