Unable to TRACK IN CRM
We are running MS Dynamics CRM 4.0 with the oulook client on Outlook 2007.
Recently we have not been able to Track certain emails in CRM from out look.
If you open certain emails and click on "Track in CRM" you get the following error.
"An error has occurred, Try this action again. If the problem continues, check the Microsoft Dymanics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."
You can track emails the have been sent to you directly. No forwarding or replying within the email.
If an email is replied to or forwarded and you want to track it, you can forward it to yourself and then you are able to track it.
I have also updated the server and outlook clients to CRM Rollup 7 realease on 22 October, but we continue to have this issue.
Has anyone else experienced this and fixed it?
What can we do?
Recently we have not been able to Track certain emails in CRM from out look.
If you open certain emails and click on "Track in CRM" you get the following error.
"An error has occurred, Try this action again. If the problem continues, check the Microsoft Dymanics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."
You can track emails the have been sent to you directly. No forwarding or replying within the email.
If an email is replied to or forwarded and you want to track it, you can forward it to yourself and then you are able to track it.
I have also updated the server and outlook clients to CRM Rollup 7 realease on 22 October, but we continue to have this issue.
Has anyone else experienced this and fixed it?
What can we do?
ASKER
Even the user ins in the TO line, but the email was replied to fowarded, the he cannot track it unless he forwards it to himself.
There are images in the email, but if the email is a new email sent directly to the user and has and image it can still be tracked.
We so have custom security in place, but nothing has changed during the time that they could track emails to now when they can't. I am a systems admin and have th same problem.
It is a very strange problem indeed.
There are images in the email, but if the email is a new email sent directly to the user and has and image it can still be tracked.
We so have custom security in place, but nothing has changed during the time that they could track emails to now when they can't. I am a systems admin and have th same problem.
It is a very strange problem indeed.
Yeah. Weird.
It doesn't seem like permissions if you are an SA and it happens to you.
Inline images can cause problems (as opposed to attached images) which may be what is being fixed when the email is forwarded.
I'm guessing something in a rollup somewhere must have done something, but is that server or client? a "quick" test would be to install the client without rollups on a fresh machine and test as the SA.
Beyond that, anything in the event log on the client? Have you turned on the Client Tracing?
http://support.microsoft.com/kb/907490
It doesn't seem like permissions if you are an SA and it happens to you.
Inline images can cause problems (as opposed to attached images) which may be what is being fixed when the email is forwarded.
I'm guessing something in a rollup somewhere must have done something, but is that server or client? a "quick" test would be to install the client without rollups on a fresh machine and test as the SA.
Beyond that, anything in the event log on the client? Have you turned on the Client Tracing?
http://support.microsoft.com/kb/907490
ASKER
I did the test with installing the client without ant rollups, but no luck there.
Still need to check the Client Tracing.
Still need to check the Client Tracing.
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And if someone ELSE forwards the email to the User they get the error, but when they forward to themselves it is OK?
Same with Reply? Is the User the original sender?
Are there logos or images involved? How about any strange characters in the address space? attachments?
Does it happen to all users? Are there custom security roles in play? if you can, make one of the users a System Administrator in CRM and retry to determine if it is a bug or if it is permissions.