troubleshooting Question

Blackberry Enterprise Server not forwarding emails

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total123Flag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeBlackBerry
8 Comments1 Solution994 ViewsLast Modified:
A customer has  Blackberry Enterprise Server version 4.1.4.3 that up  until 22nd Oct was quite happily forwarding emails, suddenly it has stopped.
I am not that well versed with BES, so at a loss.
SRP is connected, the software can still communicate with teh device as i have sent a lock request to the device and it appeared on the phone. I assume that the problem lies in communication with the Exchange 2007 server, but have no idea where to look.

I have started/stopped all services in a particular order that somebody on EE suggested, rebooted both the servers, and looked through Event Viewer with no clear indication of where the problem lies. Any ideas?
ASKER CERTIFIED SOLUTION
total123

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