Blackberry Enterprise Server not forwarding emails
A customer has Blackberry Enterprise Server version 4.1.4.3 that up until 22nd Oct was quite happily forwarding emails, suddenly it has stopped.
I am not that well versed with BES, so at a loss.
SRP is connected, the software can still communicate with teh device as i have sent a lock request to the device and it appeared on the phone. I assume that the problem lies in communication with the Exchange 2007 server, but have no idea where to look.
I have started/stopped all services in a particular order that somebody on EE suggested, rebooted both the servers, and looked through Event Viewer with no clear indication of where the problem lies. Any ideas?
I am not that well versed with BES, so at a loss.
SRP is connected, the software can still communicate with teh device as i have sent a lock request to the device and it appeared on the phone. I assume that the problem lies in communication with the Exchange 2007 server, but have no idea where to look.
I have started/stopped all services in a particular order that somebody on EE suggested, rebooted both the servers, and looked through Event Viewer with no clear indication of where the problem lies. Any ideas?
Shekhar2cool
Is there any error message in the event logs ? Check the MAGT logs and see for any specific error code? Also, any changes made on BES or Exchange ?
ASKER
I will check the Event Viewer for msg specifically for MAGT. I know that there have ben no changes. All other services seem to be un-affected.
ASKER
the only error message i have got on the Exchange 07 server is:
Event Type: Warning
Event Source: CertSvc
Event Category: None
Event ID: 53
Date: 27/10/2009
Time: 19:16:46
User: N/A
Computer: E2007
Description:
Certificate Services denied request 344 because The specified user does not exist. 0x80070525 (WIN32: 1317). The request was for Domain\BLACKBERRY$. Additional information: Denied by Policy Module
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
i will confirm error messages from the BES soon
Event Type: Warning
Event Source: CertSvc
Event Category: None
Event ID: 53
Date: 27/10/2009
Time: 19:16:46
User: N/A
Computer: E2007
Description:
Certificate Services denied request 344 because The specified user does not exist. 0x80070525 (WIN32: 1317). The request was for Domain\BLACKBERRY$. Additional information: Denied by Policy Module
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
i will confirm error messages from the BES soon
ASKER
the following are from the BES:
Event Type: Error
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 10277
Date: 10/27/2009
Time: 7:45:24 PM
User: N/A
Computer: BLACKBERRY
Description:
BlackBerry Messaging Agent BLACKBERRY Agent 1 failed to start. Error code 5302
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20134
Date: 10/27/2009
Time: 7:45:24 PM
User: N/A
Computer: BLACKBERRY
Description:
MailboxManager::SubsystemI
Event Type: Error
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 10277
Date: 10/27/2009
Time: 7:45:24 PM
User: N/A
Computer: BLACKBERRY
Description:
BlackBerry Messaging Agent BLACKBERRY Agent 1 failed to start. Error code 5302
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20134
Date: 10/27/2009
Time: 7:45:24 PM
User: N/A
Computer: BLACKBERRY
Description:
MailboxManager::SubsystemI
Check that the blackberry dispatcher and router are running.
Goto the services of your OS and look there - if not running try and start them manually
Goto the services of your OS and look there - if not running try and start them manually
ASKER
they are running
ASKER CERTIFIED SOLUTION
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ASKER
problem solved, reinstalled software, all working ok now.