Call Transfer not working
Can someone help me understand the following configuration- unable to transfer calls..
transfer-system full consult
transfer-pattern .T
transfer-pattern 1..
secondary-dialtone 0
.
.
ephone-dn 1 dual-line
number 80
pickup-group 10
label ABC 80
description ABC
name ABC
call-forward busy 99
call-forward busy noan 99 timeout 15
There's dual channel for each ephone.
I have a feeling that the "transfer-pattern 1.. " is the culprit. Anyone can explain it for me?
transfer-system full consult
transfer-pattern .T
transfer-pattern 1..
secondary-dialtone 0
.
.
ephone-dn 1 dual-line
number 80
pickup-group 10
label ABC 80
description ABC
name ABC
call-forward busy 99
call-forward busy noan 99 timeout 15
There's dual channel for each ephone.
I have a feeling that the "transfer-pattern 1.. " is the culprit. Anyone can explain it for me?
the difference between 1.. and .T is: if you want to transfer the call to any number start with 1 the system will accept only two digits after 1 but if transfer the call to any number other than 1 it will accept any thing.
Best,
Hussam
Best,
Hussam
ASKER
using Cisco ISR with IP Phone 7942.
So does it mean to transfer to 80, I will press 180 or 80?
So does it mean to transfer to 80, I will press 180 or 80?
no only 80
ASKER
does the configuration looks ok? we are still unable to do call transfers
remove 1...
then try and could you please explain how did you make the transfer
then try and could you please explain how did you make the transfer
ASKER
we try to do consultative transfer.
whilst on the line, press the Transfer button, then the extension number.
I think it should ring the extension and when they pick up, we should be able to talk to them first before pressing the transfer button again to hand-off the call.
whilst on the line, press the Transfer button, then the extension number.
I think it should ring the extension and when they pick up, we should be able to talk to them first before pressing the transfer button again to hand-off the call.
exactly this the consultation one you can make it blind also or local consult. all of these configuration under TELEPHONE-SERVICE.
Hussam
Hussam
ASKER
sorry, I couldn't find any configurations under "telephone-service".
I have another Cisco ISR that has working call transfers but also not "telephone-service" configuration.
I have another Cisco ISR that has working call transfers but also not "telephone-service" configuration.
sorry it is telephony-service.
ASKER
yes, my configurations are under telephony-service. removed the line "transfer-pattern 1.." but to no avail.
how can I debug the dropped calls - what commands should i run?
how can I debug the dropped calls - what commands should i run?
ASKER CERTIFIED SOLUTION
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Which brand of handset you are using?
Regards,
Faraz