Poor Mail Reputation at http://www.senderbase.org
Hi,
We recently changed our mail server from one ISP to another. Now I am getting some outbound mail rejected. On one email from Dell it stated that our mail server's IP has a poor reputation and it gave me a link to www.senderbase.org. When I checked our new mail server IP on that site it stated that we have a poor reputation. My ISP offered to change the IP and it also made me aware of the fact that the IP we currently use is not black listed, anywhere. Could it be something to do with my SPF record? Please help! BTW the ISP we use is a very reputable company in the USA. Any help would be greatly appreciated.
Email Reputation Score:
Poor |?| SenderBase Reputation Scores
The Reputation Score judges a source by its behavior
please click on the link for a full explanation
Why is the reputation Poor?
These are the most common reasons:
* Your email server or a computer in your network may be infected with malware and may be used to send spam.
* You may have an insecure network which is allowing other parties to use your network to send spam.
* Your email server may be misconfigured and might relay spam.
* You may be utilizing a dynamic IP that is not allowed to relay email directly to the Internet.
Email error:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
UKI_DIS_BGL_Inspiron30@del
SMTP error from remote mail server after initial connection:
host smtp.ins.dell.com [143.166.224.193]: 554-ps-smtp.us.dell.com
554 Connections from this sending hostname XXX.xxx.XXX.xxx, IP address of:
XXX.xxx.XXX.xxx are being rejected due to low SenderBase Reputation score (below -2). Your SenderBase organization:
None. See http://www.senderbase.org/ for more information.
We recently changed our mail server from one ISP to another. Now I am getting some outbound mail rejected. On one email from Dell it stated that our mail server's IP has a poor reputation and it gave me a link to www.senderbase.org. When I checked our new mail server IP on that site it stated that we have a poor reputation. My ISP offered to change the IP and it also made me aware of the fact that the IP we currently use is not black listed, anywhere. Could it be something to do with my SPF record? Please help! BTW the ISP we use is a very reputable company in the USA. Any help would be greatly appreciated.
Email Reputation Score:
Poor |?| SenderBase Reputation Scores
The Reputation Score judges a source by its behavior
please click on the link for a full explanation
Why is the reputation Poor?
These are the most common reasons:
* Your email server or a computer in your network may be infected with malware and may be used to send spam.
* You may have an insecure network which is allowing other parties to use your network to send spam.
* Your email server may be misconfigured and might relay spam.
* You may be utilizing a dynamic IP that is not allowed to relay email directly to the Internet.
Email error:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
UKI_DIS_BGL_Inspiron30@del
SMTP error from remote mail server after initial connection:
host smtp.ins.dell.com [143.166.224.193]: 554-ps-smtp.us.dell.com
554 Connections from this sending hostname XXX.xxx.XXX.xxx, IP address of:
XXX.xxx.XXX.xxx are being rejected due to low SenderBase Reputation score (below -2). Your SenderBase organization:
None. See http://www.senderbase.org/ for more information.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
@alanhardisty:
According to senderbase they first noticed email from that IP on 26/10/2009. We started using it a week before that.
I did notice:
Volume Statistics for this IP
Magnitude Vol Change vs. Last Month
Last day 1.9 840%
Last month 0.89
According to senderbase they first noticed email from that IP on 26/10/2009. We started using it a week before that.
I did notice:
Volume Statistics for this IP
Magnitude Vol Change vs. Last Month
Last day 1.9 840%
Last month 0.89
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Senderbase.org is rapidly gaining a poor reputation in their own right. Cisco would be well advised to either yank them into line or drop their relationship.
This IT director will not buy any more Cisco products as long as they are affiliated with this rogue organization.
This IT director will not buy any more Cisco products as long as they are affiliated with this rogue organization.
To wbblythe - I can only say DITTO!
Senderbase is, in my opinion open to legal action if they don't stop this. Organizations and small companies are not able to conduct business due to being blocked because of Senderbase ratings that are bogus, to say the least!
Senderbase is, in my opinion open to legal action if they don't stop this. Organizations and small companies are not able to conduct business due to being blocked because of Senderbase ratings that are bogus, to say the least!
ASKER
I did that, came up all clean. The ISP told me about that and checked it for me as well.