Address Book
I have a user that did something to her Outlook...not sure what. When she called me, her account in Outlook had completely disappeared. I reconnected her to the Exchange server and her email is working fine again but I have one problem. When she tries to send an email, she clicks new and then on the "To:" button to pull up her address list. Under Address book, she select the drop down but "Contacts" is no longer an option. All other options are there like GAL, just not contacts. If you go to her contacts, it is fully populated with contacts, it just doesn't appear in this one drop down list. Any ideas?
1. click on the 'Contacts' tab .
2. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
3. click on the 'Properties' option
4. click on the 'Outlook Address Book' tab.
5. ensure that the 'Show this folder as an e-mail address book' option is
selected.
6. click OK.
2. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
3. click on the 'Properties' option
4. click on the 'Outlook Address Book' tab.
5. ensure that the 'Show this folder as an e-mail address book' option is
selected.
6. click OK.
sorry BlueDevilFan,
your typing was faster than mine :)
PC
your typing was faster than mine :)
PC
No problem, pcandler. I was faster because I wasn't as detailed. Your answer is better because it's more complete.
ASKER
. click on the 'Contacts' tab .
2. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
3. click on the 'Properties' option
4. click on the 'Outlook Address Book' tab.
5. ensure that the 'Show this folder as an e-mail address book' option is
selected.
I followed these instructions. It was not checked but everything is greyed out and I cannot make changes.
2. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
3. click on the 'Properties' option
4. click on the 'Outlook Address Book' tab.
5. ensure that the 'Show this folder as an e-mail address book' option is
selected.
I followed these instructions. It was not checked but everything is greyed out and I cannot make changes.
ASKER CERTIFIED SOLUTION
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Have you verified that the contacts folder properties are set to show the folder as an address list?