pforbin
asked on
Malware help...
Here's the details:
1) Small "about:blank" window opens when opening a new web page.
2) After closing the window, another pops up saying: "this page has an unspecified security risk, would you like to continue?" This can be closed with several clicks on either yes or no.
3)After that window closes, a script error wndow pops up.
Although this happens most of the time, occasionaly it can be closed with just one click. Furthermore, explorer is freezing up after about an hour or so. This is only remedied by shutting the PC down manually and restarting. Maybe the issues are related?
1) Small "about:blank" window opens when opening a new web page.
2) After closing the window, another pops up saying: "this page has an unspecified security risk, would you like to continue?" This can be closed with several clicks on either yes or no.
3)After that window closes, a script error wndow pops up.
Although this happens most of the time, occasionaly it can be closed with just one click. Furthermore, explorer is freezing up after about an hour or so. This is only remedied by shutting the PC down manually and restarting. Maybe the issues are related?
Later, if the problem persists..... we may need to uninstall Internet Explorer..... but lets do one step at the time......
After you finish the Malware scan indicated above and before re-enabling the services and startup items we disabled above, you will need to run from the command prompt the following:
SFC /scannow
This will verify that no critical OS file is missing or damaged.
Keep me posted before attempting any other step. I will be glad to help you.
After you finish the Malware scan indicated above and before re-enabling the services and startup items we disabled above, you will need to run from the command prompt the following:
SFC /scannow
This will verify that no critical OS file is missing or damaged.
Keep me posted before attempting any other step. I will be glad to help you.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks everyone, I have run Malware bytes with no results found I will try these things onight when I get home.
pforbin: This is good news. I don't think we should further pursue a malware search after this test has come out without any error. I mean, we could if you want to. There are many other, very good utilities such as Prevx http://www.prevx.com/ (PcMagazine Editor's Choice May 2009) and they do offer a free version that would allow us to proceed.
Usually the scan for malware is just a first step, to eliminate variables before we do any changes to a computer. The next step would be as I suggested in CommentID: 25683680 to run the System File Checker (SFC) and if the problem persists uninstall and reinstall Internet Explorer.
Usually the scan for malware is just a first step, to eliminate variables before we do any changes to a computer. The next step would be as I suggested in CommentID: 25683680 to run the System File Checker (SFC) and if the problem persists uninstall and reinstall Internet Explorer.
ASKER
I ran Bright12's suggestion, (hitman pro) and so far so good. I will give it a day or two of browsing and hopefully it won't rear it's ugly head. Thanks all.
So has any of the antimalware recommended found any malware or viruses...?
Scan for malware:
Go into Safe Mode.
Then go to this website and download these programs:
MalwareBytes Anti Malware.... http://www.malwarebytes.org/mbam.php
and/or SuperAntiSpyware http://www.superantispyware.com/
Make sure you update to the latest versions.
Once downloaded (you may need to rename MalwareBytes, Combofix or other tools before saving their files to the desktop as Malware can recognize the name and block them unless renamed)
While still in Safe Mode, Go to Start-Run and type:
Msconfig
Once in the application, go to the services tab and "hide all Microsoft services" select the remaining and disable". Then go to the Startup Tab and disable all entries
Reboot.
After the system boots it will give you a warning regarding the changes made by msconfig. Select do not warn me again.
Now you can run the anti Malware applications recommended above.
If the problem persists...go to http://www.bleepingcomputer.com/combofix/how-to-use-combofix and follow the instructions.