One user received an e-mail and cannot view its contents in Outlook. He would like to know whether this problem is being caused by:
1. the Outlook mail client;
2. our mail servers; or
3. something on the client end.
Description of issue:
User A sent an email from a Unix systems to the User B which is running Outlook 2003. The message arrived to the user B, however, it seems to be encoded or encrypted, and user B is unable to view its contents, and can only see http code, and multiple letters and numbers.
User A says that he can open the email without any problems, and he is almost positive, that the message is not encrypted.
Between the two systems(Unix and Exchange) I have multiple symantec scanners, however, I've been told that everything looks well in those boxes.
Can anyone point me on the right direction?
Thanks in advance